Key Account Manager

0185 Diversey India Hygiene P; Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Professional growth

Job summary

Solenis seeks a Key Account Manager in Mumbai to manage strategic client relationships, drive revenue, and coordinate cross-functional delivery of cleaning chemicals and hygiene solutions. You will work with operations, product, and customer service to meet client needs and expand key accounts.

The role requires 5+ years in account management with a focus on hygiene or related industries, strong negotiation, and CRM/MS Office proficiency.

Qualifications

• 5+ years of account management, sales, or business development experience.
• Experience in cleaning chemicals, equipment, or related industry preferred.
• Strong negotiation and client relationship skills.

Responsibilities

• Develop and manage long-term relationships with key clients in Mumbai and surrounding regions.
• Identify upsell/cross-sell opportunities and drive revenue growth for key accounts.
• Coordinate with internal teams to ensure timely delivery of services and products.
• Prepare regular sales performance and customer satisfaction reports.

Skills

Negotiation

Presentation

Relationship building

CRM proficiency

MS Office

Education

Bachelors degree

Tools

CRM systems

MS Office

Job description

ABOUT SOLENIS

Solenis is a leading global producer of specialty chemicals focused on partnering with water-intensive operations to solve complex water treatment, process improvement and hygiene challenges with advanced chemical and equipment solutions for consumer, industrial, institutional, food & beverage, and recreational pool and spa water markets. The product portfolio of Solenis includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, USA, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis has been recognized as a Best Managed Company for 4 consecutive years and was named as 2024 Best Managed Company Gold Standard Winner.

Job Title: Key Account Manager

Location: Mumbai India

Department: Sales / Key Accounts

Reports To: Sector Head

Key Responsibilities

• Account Management: Develop and manage long-term relationships with key clients in the facility management sector in Bangalore and surrounding regions. Serve as the primary point of contact for major accounts, addressing client needs, concerns, and providing exceptional service.
• Sales & Revenue Growth: Identify and capitalize on opportunities for upselling, cross-selling, and expanding the range of Diversey products and services within existing accounts. Develop and implement strategic plans to grow revenue from key accounts and achieve sales targets.
• Client Solution Delivery: Understand client needs and provide customized solutions that meet the unique requirements of each account. Collaborate with internal teams to ensure the timely delivery of services and products, maintaining high standards of quality.
• Market Intelligence: Stay updated on industry trends, competitors, and customer insights to provide innovative solutions. Use market data and customer feedback to influence product development and refine sales strategies.
• Reporting & Forecasting: Maintain accurate records of all account activities in CRM systems. Prepare and present regular reports on sales performance, revenue projections, and customer satisfaction levels.
• Collaboration with Internal Teams: Work closely with the operations, product, and customer service teams to ensure smooth project execution and customer satisfaction. Participate in training programs to stay current with Diversey products, services, and sales techniques.
• Negotiation & Contract Management: Lead negotiations for new contracts and renewals, ensuring favorable terms for both Diversey and the client. Handle contract agreements, service level agreements (SLAs), and other legal documentation.

Qualifications & Skills

Education

Bachelor’s degree in Business Administration, Sales, Marketing, or related field (MBA preferred).

Experience

5+ years of experience in account management, sales, or business development with Cleaning Chemical/ Equipment or related industry. Proven track record of managing and growing large, complex client accounts. Experience in selling cleaning, hygiene, or facility management services/products is preferred.

Skills & Competencies

Strong negotiation and presentation skills. Excellent relationship‑building and interpersonal skills. Ability to understand customer needs and deliver tailored solutions. Analytical thinking and ability to interpret data for decision‑making. Proficiency in CRM systems and MS Office. Strong organizational and time management skills.

Key Attributes

Proactive and self‑motivated. Strong client‑focused mindset with the ability to manage multiple stakeholders. Excellent communication skills, both written and verbal. Ability to work in a fast‑paced, target‑driven environment.

Benefits

• competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development.

Equal Opportunity Employer

Solenis is proud to be an equal opportunity and affirmative action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the‑art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.