Key Account Manager

Paytm; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Paytm is seeking a proactive Government Accounts Manager to manage and grow the government business portfolio. You will act as the primary contact for government stakeholders and coordinate with product, operations, finance, and support teams to deliver solutions.

This role emphasizes strong communication, relationship management, and target-driven performance, with accountability for monthly and quarterly business targets, merchant onboarding, and overall growth across government clients.

Qualifications

• 78 years of overall experience in sales, business development, or account management.
• Experience in managing government business, institutional clients, or large enterprise accounts will be preferred.
• MBA or equivalent qualification from a reputed institute will be an added advantage.

Responsibilities

• Manage and grow government business accounts and portfolio for the organization.
• Handle government clients, projects, and operational requirements, ensuring smooth coordination and execution.
• Act as the primary point of contact for government stakeholders and maintain strong client relationships.
• Manage merchant escalations, operational support, and issue resolution in coordination with internal teams.
• Work closely with product, operations, finance, and support teams to ensure timely delivery of solutions.
• Drive new client acquisition while also strengthening relationships with existing accounts.
• Own and deliver on monthly and quarterly business targets, including merchant onboarding, transaction value, and overall growth.
• Ensure proactive engagement with clients and provide timely updates, support, and solutions.

Skills

Communication

Sales

Relationship management

Proactiveness

Ownership

Education

MBA or equivalent qualification

Job description

Who Are We Looking For

• A self-motivated professional who takes ownership and is comfortable working in a fast-paced and dynamic environment.
• Someone who is proactive, solution-driven, and capable of managing responsibilities independently.
• Strong communication skills with the ability to explain products and solutions clearly to customers.
• High level of integrity, honesty, and reliability in all professional interactions.
• Good sales, negotiation, and relationship management skills with experience in target-driven roles.
• Prior experience in payments, fintech, or financial services will be an added advantage.
• Experience in handling government clients or institutional accounts will be a plus..

Role & Responsibilities

• Manage and grow government business accounts and portfolio for the organization.
• Handle government clients, projects, and operational requirements, ensuring smooth coordination and execution.
• Act as the primary point of contact for government stakeholders and maintain strong client relationships.
• Manage merchant escalations, operational support, and issue resolution in coordination with internal teams.
• Work closely with product, operations, finance, and support teams to ensure timely delivery of solutions.
• Drive new client acquisition while also strengthening relationships with existing accounts.
• Own and deliver on monthly and quarterly business targets, including merchant onboarding, transaction value, and overall growth.
• Ensure proactive engagement with clients and provide timely updates, support, and solutions.

Qualifications & Experience

• 78 years of overall experience in sales, business development, or account management.
• Experience in managing government business, institutional clients, or large enterprise accounts will be preferred.
• MBA or equivalent qualification from a reputed institute will be an added advantage