Key Account Manager

Bitespeed; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Health Insurance

Quarterly Off-sites

Cult Fitness Membership

Personal Development

Salary In Advance

Job summary

BiteSpeed in Bengaluru is hiring an Enterprise Account Manager to own the full customer lifecycle—from onboarding to renewal and expansion. You’ll build trusted advisor relationships, drive value realization, and uncover growth opportunities within existing accounts.

You’ll partner with product, sales, support and growth teams to ensure a seamless experience and measurable business outcomes for ecommerce brands using BiteSpeed.

Qualifications

• 2–5 years of experience in customer success, account management, or a similar role.
• Hands-on experience managing the complete customer lifecycle, including onboarding, adoption, retention, renewals, and expansion.
• Strong commercial mindset and ability to drive cross-sell and revenue growth within existing accounts.
• Comfortable discussing ROI, business outcomes and growth opportunities with customers.
• Ability to balance customer advocacy with business goals and manage multiple relationships.

Responsibilities

• Own the end-to-end customer journey — onboarding, implementation, adoption, retention, renewals, and expansion.
• Build strong relationships and become a trusted advisor for your customers.
• Lead onboarding and ensure a smooth implementation with faster time-to-value.
• Drive product adoption and engagement to unlock BiteSpeed's full potential.
• Own renewals and retention, ensuring measurable business outcomes.
• Identify cross-sell, upsell and expansion opportunities across your portfolio.
• Understand customers' goals and evolve requirements to uncover revenue opportunities.
• Monitor account health and engagement metrics to spot risk signals and growth opportunities.
• Collaborate with product, sales, support and growth teams for a seamless customer experience.

Skills

Onboarding

Renewals

Cross-sell

Relationship-building

ROI discussion

Job description

About BiteSpeed

Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands. We’re currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us. Read more about our mission and the story of commerce here! Check out more about us here - https://**/ and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us (we openly brag about this). We’ve had some solid investors back us (making it easier for you to stalk us since you’d do this anyway) - Ecommerce AI startup BiteSpeed raised USD 3.5 million E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV’s Surge BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge

About the role

We’re looking for an Enterprise Account Manager to own the entire customer lifecycle at BiteSpeed — from onboarding and implementation to retention, renewals, cross-sell, upsell, and account expansion. This isn't a traditional customer success role focused only on support and relationship management. We're looking for someone who can build strong customer relationships while also identifying growth opportunities and driving revenue from existing accounts. You'll work closely with customers to help them achieve their goals, maximize the value they derive from BiteSpeed, and uncover opportunities to expand their partnership with us.

What you'll do

• Own the end-to-end customer journey — onboarding, implementation, adoption, retention, renewals, and expansion.
• Build strong, long‑term relationships and become a trusted advisor for your customers.
• Lead customer onboarding and ensure a smooth implementation experience with faster time‑to‑value.
• Drive product adoption and customer engagement by helping customers unlock the full potential of BiteSpeed.
• Own renewals and retention, ensuring customers continue to achieve measurable business outcomes.
• Proactively identify and drive cross‑sell, upsell, and expansion opportunities across your portfolio.
• Work closely with customers to understand their business goals, growth plans, and evolving requirements to uncover additional revenue opportunities.
• Monitor account health, product usage, and engagement metrics to identify both risk signals and growth opportunities.
• Collaborate with internal teams across product, sales, support, and growth to deliver a seamless customer experience.

What makes you a good fit

• You have 2-5 years of experience in customer success, account management, or a similar customer‑facing role.
• You have hands‑on experience managing the complete customer lifecycle, including onboarding, adoption, retention, renewals, and expansion.
• You have a strong commercial mindset and are comfortable driving cross‑sell, upsell, and revenue growth within existing accounts.
• You enjoy consultative conversations and can confidently discuss ROI, business outcomes, and growth opportunities with customers.
• You can balance customer advocacy with business goals, creating win‑win outcomes for both.
• You thrive in a fast‑paced environment and can manage multiple customer relationships simultaneously.
• You genuinely enjoy helping customers succeed and take ownership of building long‑term partnerships.

Salary and Location

Location: Bangalore Expected CTC: We pay top of market for the right folks and also offer generous equity (ESOP) to everyone in the team.

Our Way Of Life

Over time we’ve realized that while we’re super excited about shaping the future of commerce, a big part of why people join us and stick with us is because they resonate with our way of life. You could call it work culture – but it ends up becoming more than just that. It’s taken us time to discover and articulate what our culture feels like, this evolving document is an attempt to candidly share what it’s like working at BiteSpeed.

Our Purpose

At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we’re trying to create. Our purpose is about why we’re here and what we care about: Personal Transformation. We like to think of BiteSpeed as being a gym for our careers. It’s where we come to do great work we can be proud of and push ourselves in the pursuit of excellence. Is it comfortable? No. Is it painful? Sometimes. Is it fulfilling? Yes. We were never the company that was supposed to win. We started out of a dorm room, solo founder, early engineers who hadn’t written code in their lives setting out to build a global SaaS company. Our roots are in doing things we are unqualified for and we bet on people who want that journey for themselves. There are stories of people across the company from a 20 year old who’s never done sales closing enterprise deals to a college intern owning an enterprise product lifecycle – these are the stories we are proud of. If someone can look back after 2 years of working at BiteSpeed and say they don’t identify with who they were, we’d call it a success and we want to help them get there.

Wealth Creation. Somehow most companies are shy about wanting to make money. It’s looked at as this thing which everyone do, but we’re not ashamed of doing it for the money. Wealth unlocks choice. If life is an amusement park, we think there is value to getting an unlimited rides pass. It's purposeful for us to try to create wealth that allows people to achieve their life's dreams – whether that’s owning a house or booking a dream vacation for their parents.

Winning Together. We’re not here for a participation certificate. We’re playing to win. The keyword here is ‘together’. Winning ‘together’ is about recognising it’s a team sport. We don’t care about man of the match awards, either we win the trophy or we don’t. There is a certain camaraderie that comes with winning together that’s hard to explain, but it’s deeply fulfilling and energising. The question we ask ourselves is - can we play the game like it’s never been played before?

Perks & Benefits

• Health Insurance – Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.
• Quarterly Off‑sites – Quarterly off‑sites are a core part of the BiteSpeed culture. Our off‑sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).
• Cult Fitness Membership – All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.
• Personal Development – We sponsor courses, conference tickets, books on a case to case basis to ensure we’re constantly growing.
• Salary In Advance – Trust first, by default. We pay out salaries in the first week of the month.