Key Account Leader - Customer Service

onehealthineers; Kolkata Metropolitan Area; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Siemens Healthineers in India seeks an experienced professional for the role of Key Account Leader - Customer Service. The role involves installation, commissioning and maintenance of capital medical equipment, with remote and onsite support and potential subcontractor management.

The candidate should have 8+ years of field experience in installation/commissioning, knowledge of Radiation Oncology systems, and strong IT skills across DICOM, PACS, HIS and RIS.

Qualifications

• Installation and commissioning of capital medical equipment.
• Strong IT skills with DICOM, PACS, HIS, RIS experience.
• AERB certification is a plus.

Responsibilities

• Completes installation/commissioning, maintenance and evaluation of customers' equipment and systems.
• Determines task priorities and schedules actions accordingly.
• Supports customers remotely and onsite; provides 2nd/3rd level user support.
• Maintains and improves internal tools, equipment, processes and data repositories.
• Participates in estimation, planning and review of technical tasks for project acquisition and management.
• Adheres to processes and regulations.
• May manage sub-contractors and monitor delivery.
• May contribute to technical design and developments for service offerings.

Skills

Field service

Radiation Oncology

IT skills (DICOM/PACS/HIS/RIS)

Education

Engineering degree

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Job Description - Key Account Leader - Customer Service:

• Completes broad scope of technical tasks including installation / commissioning, maintenance and evaluation of customers equipment and systems among others (after PM100).
• Determines priorities of tasks and actions and schedules measures accordingly.
• Supports customer remotely and onsite, and provides 2nd and 3rd level user support in case of arising issues.
• Contributes to or conducts the maintenance and improvement of internal tools, equipment, processes, and data repositories.
• Contributes to or executes activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management (partly before PM100).
• Adheres to relevant processes and regulations.
• May manage sub-contractors and monitors delivery.
• May be involved in technical design and developments for service offerings.

Experience -

• An Engineer with 8+ years of field experience in installation and commissioning of capital medical equipment.
• Work experience in relevant industry will be an added advantage.
• Knowledge for Radiation Oncology systems.
• Strong IT skills with reference to DICOM, PACS, HIS, RIS and other healthcare platforms.
• AERB certified will be value added profile for this role.

Qualification - Any Engineering Graduate

Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work : When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

As an equal opportunity employer, we welcome applications from individuals with disabilities.