Key Account Leader - Customer Service

461s Siemens Healthcare Private Limited; Kolkata Metropolitan Area; Vor Ort; INR 1.200.000 - 2.000.000; Vollzeit

Zusammenfassung

Siemens Healthineers is seeking a seasoned Key Account Leader – Customer Service to oversee field service activities for capital medical equipment. The role involves installation, commissioning, maintenance, and remote and on-site customer support across projects.

Strong IT skills with DICOM/PACS/HIS experience are essential to ensure service excellence. Applicants should have an engineering background, 8+ years of relevant field experience, and familiarity with Radiation Oncology systems.

Qualifikationen

• 8+ years of field experience in installation and commissioning of capital medical equipment.
• Knowledge of Radiation Oncology systems; IT tools and clinical platforms.
• AERB certification is valuable but not mandatory.

Aufgaben

• Completes broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customers equipment and systems.
• Supports customer remotely and onsite, providing 2nd/3rd level user support as needed.
• Contributes to planning, estimation and review of technical tasks for project acquisitions and management.
• May manage sub-contractors and participate in technical design for service offerings.

Kenntnisse

Healthcare IT

Customer service

Field service

Ausbildung

Engineering Graduate

Tools

DICOM

PACS

HIS

RIS

Jobbeschreibung

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.

Job Description – Key Account Leader – Customer Service:

Completes broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customers equipment and systems among others (after PM100). Determines priorities of tasks and actions and schedules measures accordingly. Supports customer remotely and onsite, and provides 2nd and 3rd level user support in case of arising issues. Contributes to or conducts the maintenance and improvement of internal tools, equipment, processes, and data repositories. Contributes to or executes activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management (partly before PM100). Adheres to relevant processes and regulations. May manage sub-contractors and monitors delivery. May be involved in technical design and developments for service offerings.

Experience – An Engineer with 8+ years of field experience in installation and commissioning of capital medical equipment.

Work experience in relevant industry will be an added advantage. Knowledge for Radiation Oncology systems Strong IT skills with reference to DICOM, PACS, HIS, RIS and other healthcare platforms AERB certified will be value added profile for this role.

Qualification – Any Engineering Graduate

Any Engineering Graduate.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers’ specific businesses, please visit our company page here.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

Data Privacy:

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We are a team of 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in‑vitro and in‑vivo diagnostics to image‑guided therapy and innovative cancer care, is crucial for clinical decision‑making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.