Key Account Leader - Customer Service

Siemens Healthineers AG; India; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Siemens Healthineers AG in India is seeking an experienced Engineer to lead key account activities for hospital customers in installation, commissioning and service of capital medical equipment, with a focus on reliability and patient care.

You will work across cross-functional teams to coordinate installations, remote and on-site support, and system optimizations for radiation oncology and diagnostic platforms while ensuring regulatory compliance and effective subcontractor management.

Qualifications

• 8+ years of field experience in installation and commissioning of capital medical equipment.
• Knowledge for Radiation Oncology systems.
• Strong IT skills with DICOM, PACS, HIS, RIS and other healthcare platforms.
• AERB certification is a value-added profile for this role.
• Work experience in relevant industry is an advantage.

Responsibilities

• Completes broad scope of technical tasks including installation / commissioning, maintenance and evaluation of customers equipment and systems.
• Determines priorities of tasks and schedules measures accordingly.
• Supports customer remotely and onsite, and provides 2nd and 3rd level user support in case of arising issues.
• Contributes to or conducts the maintenance and improvement of internal tools, equipment, processes, and data repositories.
• Contributes to or executes activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management (partly before PM100).
• Adheres to relevant processes and regulations.
• May manage sub-contractors and monitors delivery.
• May be involved in technical design and developments for service offerings.

Skills

Field experience in equipment install/

DICOM/PACS/HIS/RIS IT skills

AERB certification

Radiation Oncology knowledge

Education

Engineering Graduate

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.

Job Description – Key Account Leader – Customer Service:

• Completes broad scope of technical tasks including installation / commissioning, maintenance and evaluation of customers equipment and systems among others (after PM100).
• Determines priorities of tasks and actions and schedules measures accordingly.
• Supports customer remotely and onsite, and provides 2nd and 3rd level user support in case of arising issues.
• Contributes to or conducts the maintenance and improvement of internal tools, equipment, processes, and data repositories.
• Contributes to or executes activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management (partly before PM100).
• Adheres to relevant processes and regulations.
• May manage sub-contractors and monitors delivery.
• May be involved in technical design and developments for service offerings.

Experience –

• An Engineer with 8+ years of field experience in installation and commissioning of capital medical equipment.
• Work experience in relevant industry will be an added advantage.
• Knowledge for Radiation Oncology systems
• Strong IT skills with reference to DICOM, PACS, HIS, RIS and other healthcare platforms
• AERB certified will be value added profile for this role.

Qualification –

Any Engineering Graduate

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers’ specific businesses, please visit our company page here.

As an equal opportunity employer, we welcome applications from individuals with disabilities.