Key Account Director (Kochi)

Recognized; Ernakulam; On-site; INR 4,000,000 - 8,000,000; Full time

Job summary

Recognized is seeking a Senior Enterprise Account Manager in India to lead relationships with key clients and drive multi-million-dollar revenue targets. The role requires coordinating with delivery and technical teams to ensure strategic alignment and client satisfaction.

The candidate should have 12+ years in IT services or consulting, strong executive communication, and experience with large accounts across diverse sectors. Domestic and international travel is expected.

Qualifications

• Over 12 years of experience in IT services or consulting.
• Minimum 5 years in enterprise account management or strategic sales.
• Proven track record of achieving multi-million-dollar revenue targets.
• Excellent communication skills with executive-level relationship building.
• Experience managing major accounts in manufacturing, construction, financial services or technology.
• Familiarity with IT service offerings including software development, cloud, digital transformation, and AI/data solutions.

Responsibilities

• Serve as senior point of contact to manage and expand relationships with designated key clients.
• Formulate and implement account strategies to meet revenue goals (USD 35 million annually).
• Identify cross-selling and up-selling opportunities aligned with client needs.
• Collaborate with Delivery Directors, project managers, and technical teams for client satisfaction and alignment.
• Act as primary escalation contact and resolve issues efficiently.

Skills

Account Management

Stakeholder Management

Education

Bachelor’s or Master’s in IT/CS/Engineering

MBA (preferable)

Job description

This role is for one of the Weekday's clients

Min Experience: 12 years

Location: Thiruvananthapuram, Kochi

JobType: full-time

Primary Responsibilities

• Serve as the senior point of contact to manage and expand relationships with designated key clients.
• Formulate and implement account strategies aimed at meeting an annual revenue goal of USD 35 million across the client portfolio.
• Identify and capitalize on opportunities for cross-selling and up-selling aligned with client requirements.
• Collaborate closely with Delivery Directors, project managers, and technical teams to ensure client satisfaction and strategic alignment.
• Act as the primary escalation contact for issues, resolving them efficiently and effectively.
• Lead Executive Business Reviews (EBRs) and conduct regular client check-ins.
• Monitor market trends and deliver valuable insights to clients and InApp leadership.
• Negotiate contract renewals, agreements, and commercial terms.
• Provide senior management with reports on account performance, pipeline status, and forecasts.
• Work alongside sales and marketing teams to strengthen and expand the company's presence within client organizations.

Essential Qualifications

• Bachelors or Masters degree in IT, Computer Science, Engineering, or a related field, or equivalent professional experience. An MBA is preferable but not mandatory.
• Over 12 years of experience in IT services or consulting, including a minimum of 5 years in enterprise account management or strategic sales.
• Proven track record of achieving or surpassing multi-million-dollar revenue objectives.
• Excellent communication skills, with the ability to influence and establish relationships at an executive level.
• Experience managing major accounts within sectors such as manufacturing, construction, financial services, or technology.
• Familiarity with IT service offerings, including custom software development, cloud services, digital transformation, and AI/data solutions.
• Robust analytical and strategic capabilities, able to manage detailed tasks while maintaining focus on overall business goals.
• Comfortable working within cross-cultural teams in a global environment.
• Willingness to travel domestically and internationally, approximately 2030% of the time.

Skills

• Account Management
• Stakeholder Management .