KAM

One97 Communications Limited; Bengaluru; On-site; INR 800,000 - 1,500,000; Full time

Job summary

One97 Communications Limited (Paytm) is hiring a KAM in Bengaluru to manage relationships with State Road Transport Corporations and private bus operators. This role drives revenue through strategic partnerships and requires 4–10 years of experience in travel partnerships. Candidates should possess strong negotiation skills, be data-savvy, and communicate well in English and the local language. This position offers an opportunity to be part of India's largest digital lending story.

Qualifications

• 4–10 years of experience in bus ticketing, logistics, e‑commerce, or B2C travel partnerships.
• Strong commercial acumen in negotiations.
• Willingness to travel extensively across the assigned territory.

Responsibilities

• Manage and grow relationships with RTCs and private bus operators.
• Drive revenue targets and collaborate with pricing teams.
• Monitor SLA adherence and collaborate with customer support.

Skills

Negotiation experience

Data-savvy

Communication skills in English and local language

Understanding of regional travel patterns

Tools

Excel

Business Intelligence tools

Job description

Paytm is India'sleadingmobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Role Overview

As the KAM, you will manage and grow Paytm’s relationships with State Road Transport Corporations (RTCs) and private bus operators in your assigned region. You will drive strategic partnerships, ensure competitive supply availability, and take end‑to‑end ownership of regional revenue, pricing health, and operational performance.

Key Responsibilities

Partnership & Supply Management

• Build, maintain, and expand strong working relationships with RTCs and top private operators in the region.
• Onboard new operators and ensure digital adoption of Paytm Travel tools and dashboards.
• Negotiate commission structures, payout terms, and commercial agreements aligned with platform objectives.

Revenue & Performance Management

• Own and drive revenue targets, load factors, and seat fill rates for your region.
• Collaborate with central pricing and analytics teams to implement dynamic pricing strategies.
• Track revenue leakage, cancellations, and penal charges; work with operators to resolve issues.

Market & Competition Analysis

• Regularly benchmark fares, seat inventory, and operator quality against regional competitors.
• Provide actionable insights on price trends, route‑level demand patterns, and consumer behavior.
• Recommend product/UX changes based on feedback from operators and market observations.

Operational Excellence

• Monitor SLA adherence on seat confirmations, refunds, and cancellation handling.
• Collaborate with customer support and tech teams to address escalations and resolve partner issues.
• Run regular health checks and audits on partner performance and NPS metrics.

What We’re Looking For

• 4–10 years of experience in bus ticketing, logistics, e‑commerce, or B2C travel partnerships
• Prior experience working with state transport corporations or regional aggregators is a strong plus
• Strong commercial acumen with negotiation experience
• Data‑savvy: Comfortable working with dashboards, Excel, and BI tools to derive insights
• Deep understanding of regional travel patterns, fares, and operational intricacies
• Excellent communication skills in English and the local regional language
• Willingness to travel extensively across the assigned territory
• A collaborative output‑driven program that brings cohesiveness across businesses through technology
• Improve the average revenue per use by increasing the cross‑sell opportunities
• A solid 360 feedback from your peer teams on your support of their goals
• Respect, that is earned, not demanded from your peers and manager

Compensation

If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!