KAM-Jodhpur-Paytm Travel

Paytm; Jodhpur; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Lever, Inc. seeks a KAM to manage Paytm Travel relationships with RTCs and private operators in the assigned region. You will drive revenue, negotiate terms, and ensure digital adoption of travel tools and dashboards.

The role requires 4–10 years in related fields, strong negotiation skills, and data-driven decision making. Expect extensive regional travel and cross-functional collaboration with pricing, analytics, and tech teams.

Qualifications

• 4–10 years of experience in bus ticketing, logistics, e-commerce, or B2C travel partnerships.
• Experience with state transport corporations or regional aggregators is a strong plus.
• Strong commercial acumen with negotiation experience.
• Data-driven with dashboards and analytics skills.

Responsibilities

• Manage and grow Paytm Travel relationships with RTCs and private operators.
• Drive regional revenue, pricing health, and operational performance.
• Negotiate commissions, payout terms, and commercial agreements.
• Monitor SLA adherence and address escalations with partners.
• Collaborate with pricing, analytics, and tech teams on pricing strategies.
• Travel extensively across the assigned territory.

Tools

Excel

BI Tools

Job description

Role Overview:

As the Key Account Management, you will be responsible for managing and growing Paytm’s relationships with State Road Transport Corporations (RTCs) and private bus operators in your assigned region. You will drive strategic partnerships, ensure competitive supply availability, and take end-to-end ownership of regional revenue, pricing health, and operational performance.

Key Responsibilities:

Partnership & Supply Management

Build, maintain, and expand strong working relationships with RTCs and top private operators in the region.

Onboard new operators and ensure digital adoption of Paytm Travel tools and dashboards.

Negotiate commission structures, payout terms, and commercial agreements aligned with platform objectives.

Revenue & Performance Management

Own and drive revenue targets, load factors, and seat fill rates for your region.

Collaborate with central pricing and analytics teams to implement dynamic pricing strategies.

Track revenue leakage, cancellations, and penal charges; work with operators to resolve issues.

Market & Competition Analysis

Regularly benchmark fares, seat inventory, and operator quality against regional competitors.

Provide actionable insights on price trends, route-level demand patterns, and consumer behavior.

Recommend product/UX changes based on feedback from operators and market observations.

Operational Excellence

Monitor SLA adherence on seat confirmations, refunds, and cancellation handling.

Collaborate with customer support and tech teams to address escalations and resolve partner issues.

Run regular health checks and audits on partner performance and NPS metrics.

What We're Looking For:

• - 4–10 years of experience in bus ticketing, logistics, e-commerce, or B2C travel partnerships
• - Prior experience working with state transport corporations or regional aggregators is a strong plus
• - Strong commercial acumen with negotiation experience
• - Data-savvy: Comfortable working with dashboards, Excel, and BI tools to derive insights
• - Deep understanding of regional travel patterns, fares, and operational intricacies
• - Excellent communication skills in English and the local regional language
• - Willingness to travel extensively across the assigned territory

Why join us:

• 1. A collaborative output-driven program that brings cohesiveness across businesses through technology
• 2. Improve the average revenue per use by increasing the cross-sell opportunities
• 3. A solid 360 feedback from your peer teams on your support of their goals
• 4. Respect, that is earned, not demanded from your peers and manager.