Quality Analyst

InSnap Technologies Pvt Ltd; Bengaluru; On-site; INR 550,000 - 850,000; Full time

Job summary

InSnap Technologies Pvt Ltd in Bengaluru seeks a detail-oriented quality analyst to support the business development team, ensuring top-notch performance, communication, and client engagement. You will monitor BD interactions and audit calls, emails, and proposals to uphold process standards.

With 1+ year in inside sales or BD for US/UK markets, you will identify training needs, analyze KPIs, and help drive continuous improvement across outreach, pipeline management, and customer experience.

Qualifications

• Minimum 1 year of experience in inside sales or business development for the US/UK market with revenue-based responsibilities.
• Strong understanding of sales pipelines and lead management across short/mid/long-term goals.
• Excellent written and verbal communication skills with the ability to assess and enhance BD team interactions.
• Proven ability to work independently and as part of a collaborative, target-driven team.
• High attention to detail and a commitment to continuous quality improvement.

Responsibilities

• Monitor and evaluate BD team interactions (calls, emails, proposals) to ensure adherence to sales processes, communication standards, and overall client experience.
• Audit discovery calls, presentations, and follow-ups to assess alignment with business goals and customer needs.
• Review and assess proposal responses and RFP documentation for quality, customization, and value proposition.
• Collaborate with BD team members to enhance outreach strategies, pipeline management, and client nurturing efforts.
• Identify training needs and conduct feedback sessions to improve performance metrics and communication effectiveness.
• Track KPIs and conversion metrics to analyze trends, spot gaps, and implement corrective measures.
• Provide inputs on sales strategy refinement and help maintain best practices across outreach, negotiation, and closing activities.
• Maintain documentation of quality standards, audit outcomes, and improvement initiatives.
• Support in ensuring that CRM and lead tracking systems are accurately updated and maintained.

Skills

Inside sales

Lead management

CRM proficiency

Communication skills

Pipeline analytics

Attention to detail

Education

Bachelor's degree in Business/Marketing

Tools

Microsoft Excel

CRM software

Job description

We are seeking a detail-oriented quality analyst to support our business development team in ensuring the highest level of performance, communication standards, and client engagement. This role will play a crucial part in enhancing team effectiveness, monitoring lead engagement quality, and identifying areas for continuous improvement in our business development practices.

Key Responsibilities:

• Monitor and evaluate BD team interactions (calls, emails, proposals) to ensure adherence to sales processes, communication standards, and overall client experience.
• Audit discovery calls, presentations, and follow-ups to assess alignment with business goals and customer needs.
• Review and assess proposal responses and RFP documentation for quality, customization, and value proposition.
• Collaborate with BD team members to enhance outreach strategies, pipeline management, and client nurturing efforts.
• Identify training needs and conduct feedback sessions to improve performance metrics and communication effectiveness.
• Track KPIs and conversion metrics to analyze trends, spot gaps, and implement corrective measures.
• Provide inputs on sales strategy refinement and help maintain best practices across outreach, negotiation, and closing activities.
• Maintain documentation of quality standards, audit outcomes, and improvement initiatives.
• Support in ensuring that CRM and lead tracking systems are accurately updated and maintained.

Knowledge, Skills & Abilities:

• Minimum 1 year of experience in inside sales or business development for the US/UK market with revenue-based responsibilities.
• Strong understanding of sales pipelines and lead management across short/mid/long-term goals.
• Excellent written and verbal communication skills with the ability to assess and enhance BD team interactions.
• Skilled in client discovery and proposal review with a strategic, empathetic mindset.
• Exceptional proficiency in the Microsoft Suite (Word, PowerPoint, Excel, Outlook).
• Proven ability to work independently and as part of a collaborative, target-driven team.
• High attention to detail and a commitment to continuous quality improvement
• . Understanding of B2B industry trends, market dynamics, and customer drivers.