Junior Operation Executive

CodeGama; Bengaluru; On-site; INR 300,000 - 400,000; Full time

Job summary

CodeGama in Bengaluru seeks an Operations Executive to monitor transactions, handle client queries, and coordinate with internal teams to ensure smooth processing and service delivery.

The role requires attention to detail, English communication skills, and proficiency in MS Excel; fresh graduates are welcome to apply, with opportunities to grow in banking and payments operations.

Qualifications

• Good verbal and written communication skills in English.
• Strong attention to detail and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Monitor, verify, and approve transactions as per company process and compliance requirements.
• Handle client queries related to transaction status, delays, failed payments, and beneficiary fund receipt issues.
• Coordinate with internal teams and banking partners for transaction investigations and resolutions.
• Respond to clients professionally through email and other communication channels.
• Send regular transaction status updates and follow-up emails to clients.
• Maintain and update Excel/MIS sheets for all client queries, complaints, transaction issues, and resolutions.
• Ensure all client issues are tracked, resolved, and properly documented.
• Escalate critical or unresolved cases to the respective teams promptly.
• Maintain accuracy, confidentiality, and operational efficiency in daily activities.

Skills

Verbal written English

Attention to detail

Multitasking

Problem-solving

Customer support

Fast-paced environment

Education

Bachelor’s degree in commerce/finance related field

Tools

MS Excel

Job description

We are looking for a detail-oriented and proactive Operations Executive to join our team. The candidate will be responsible for monitoring transactions, handling client queries, coordinating with internal teams, and ensuring smooth transaction processing and client support.

Key Responsibilities

• Monitor, verify, and approve transactions as per company process and compliance requirements
• Handle client queries related to transaction status, delays, failed payments, and beneficiary fund receipt issues
• Coordinate with internal teams and banking partners for transaction investigations and resolutions
• Respond to clients professionally through email and other communication channels
• Send regular transaction status updates and follow-up emails to clients
• Maintain and update Excel/MIS sheets for all client queries, complaints, transaction issues, and resolutions
• Ensure all client issues are tracked, resolved, and properly documented
• Escalate critical or unresolved cases to the respective teams promptly
• Maintain accuracy, confidentiality, and operational efficiency in daily activities

Requirements

• Bachelor’s degree in B.Com, BBA, BBM, BA, MBA, or any banking/finance related field
• Freshers are welcome to apply
• Good verbal and written communication skills in English
• Basic knowledge of banking, remittance, payment operations, or financial services preferred
• intermediary or Proficiency in MS Excel and basic computer applications
• Strong attention to detail and problem-solving skills
• Ability to manage multiple tasks and work in a fast-paced environment

Preferred skills

• Experience in customer support, banking operations, or payment processing is an added advantage
• Understanding of transaction monitoring and compliance processes preferred