Junior Network Analyst- German

Guest-tek India; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Guest-tek India is seeking dedicated individuals for a customer service role in Gurugram. Responsibilities include handling calls from hotel guests and staff, addressing inquiries, and creating internal tickets, all while representing the company positively.

The ideal candidate must be fluent in English, with additional language skills considered an asset. Strong communication skills and a commitment to customer care excellence are essential for success.

Qualifications

• Fluency in English (80% or higher) is a requirement.
• Basic concepts of Windows, Apple, and Android operating systems.
• Exceptional customer service and communication skills.
• Scheduling flexibility for various shifts.

Responsibilities

• Taking calls from hotel guests and staff.
• Addressing questions and concerns from callers.
• Using internal software to create and resolve tickets.
• Providing exceptional customer service.

Skills

Fluent in English

Fluency in Arabic

Fluency in French

Fluency in German

Fluency in Spanish

Fluency in Turkish

Customer service skills

Communication skills

Job description

Job Description

• Taking calls from Hotel Guests and Hotel Staff Members.
• Adhering to company policy on attendance and use of phone status buttons.
• Addressing questions and concerns reported by callers.
• Using internal software to create tickets according to company standards and procedures.
• Resolving tickets according to company policies.
• Properly escalating tickets per company policy.
• When requested, handling e‑mail communication with clients.
• Providing exceptional customer service to callers.
• Representing the company, showing a positive image to callers.
• Following policies and procedures provided during training or supplied by managers.
• Meeting or exceeding the expected performance standards.
• Working well with other GuestTek employees.
• Attending additional training programs that will be provided and organized by the company.
• Other related duties as assigned.

Qualifications

• Fluent in English (80% or higher) is a requirement.
• Fluency in Arabic, French, German, Spanish, or Turkish languages is an asset.
• Basic concepts of Windows, Apple, and Android operating systems, and a comfort level of troubleshooting these topics patiently over the telephone.
• Exceptional customer service and communication skills.
• Scheduling flexibility (availability to work mornings, afternoons, night shifts, and weekends).
• IT certifications will be an asset.

Additional Information

• Superior communication and interpersonal skills.
• Customer and business oriented approach.
• Motivated, reliable, and goal‑oriented with a proven dedication to customer care excellence.
• Ability to use logic while providing service.
• Ability to work independently and the desire to go above and beyond while contributing to a team’s overall success.
• A positive “can do” attitude and customer focused approach that will enable you to deal with challenging situations and integrity, empathy, and sincerity.