Broadcast Support Engineer

Guest-tek India; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

Guest-tek India in Gurugram District is seeking a technical support specialist responsible for addressing calls from hotel staff and technicians. The ideal candidate must be fluent in English, have a degree in Computer Science or related experience, and demonstrate strong communication skills.

This position requires knowledge of technical support systems and a customer-focused mindset. Candidates should be available to cover shifts in a 24/7 operation.

Qualifications

• Fluent in spoken and written English.
• Degree or equivalent work experience in a relevant field.
• Strong communication and interpersonal skills.

Responsibilities

• Handle calls from hotel staff and technicians.
• Troubleshoot technical issues.
• Collaborate with team and departments to meet SLAs.

Skills

Fluent English

Verbal and written communication

Interpersonal skills

Knowledge of Procentric

Understanding of supported business

Linux knowledge

Education

Degree in Computer Science or relevant field

Relevant networking/IT certification

Tools

Procentric

DirectTV

Com2000/3000

LG

DOCSIS

Job description

Job Description

• Taking calls from Hotel Staff members and dispatched technicians.
• Adhering to company policies on attendance and use of phone codes.
• Creating, updating, resolving or escalating incidents according to company policies and SLAs.
• Communicating with clients and internal GuestTek’s departments.
• Co‑operating within the team to ensure all calls are answered within SLAs.
• Other related duties as assigned by Global Services Management Team.
• Troubleshooting technical problems.
• Working closely with internal departments.
• Achieve KPIs set by management team.

Qualifications

• Must be able to speak and write in fluent English.
• Degree in Computer Science or relevant field or work experience in a similar field.
• Excellent verbal and written communication in English and good interpersonal skills.
• Good understanding of the supported business.
• Available to cover shifts supporting a 24/7/365 operation.
• Strong communication skills and understanding of the supported business.
• Must demonstrate knowledge of Procentric, DirectTV, Com2000/3000, LG, DOCSIS, Multicast and Coax Distribution.
• Knowledge in RF Transmission and MATV Distribution.
• Relevant networking/IT certification is an asset.
• Linux knowledge is an asset.
• Understanding of GuestTek proprietary products is an asset.

Additional Information

• Ability to quickly build strong relationships with colleagues and clients.
• Ability to work under pressure.
• A positive "can do" attitude and customer‑focused approach that enables handling challenging situations with integrity, empathy, and sincerity.
• Must show knowledge about latest technology in use.
• Must have a desire to learn.