Junior L2 Support Engineer

Ascendion; Bengaluru; On-site; INR 335,000 - 614,000; Full time

Job summary

Ascendion in Bengaluru seeks a Desktop/Production Support Analyst to provide basic application and infrastructure support, troubleshoot issues, and ensure smooth operation of software systems. You will collaborate with development teams, document processes, and leverage ITIL-aligned practices.

A relevant degree and certifications are a plus. The role emphasizes strong troubleshooting, clear communication, and experience with ticketing systems, with opportunities to grow within a dynamic IT

Qualifications

• Bachelor's degree in CS/IT or related field.
• Certifications in desktop support or production support are a plus.
• Proven experience in desktop or production support roles.
• Strong troubleshooting skills to identify and resolve technical issues.
• Knowledge of software applications and infrastructure components.
• Excellent communication to collaborate with cross-functional teams.
• Ability to document support processes accurately.

Responsibilities

• Provide basic application and infrastructure support by troubleshooting and resolving issues.
• Maintain software applications to ensure smooth operations.
• Collaborate with the development team to elevate complex issues.
• Document support processes and procedures for future reference.

Skills

Troubleshooting

Communication

Documentation

Collaboration

Ticketing systems

ITIL knowledge

Desktop support

Production support

Education

Bachelor's degree in Computer Science/Information Technology or related field

Desktop support / production support certifications

Tools

Ticketing systems

ITIL framework

Job description

• - Provide basic application and infrastructure support by troubleshooting and resolving issues.
• - Maintain software applications to ensure smooth operations.
• - Collaborate with the development team to elevate complex issues.
• - Document support processes and procedures for future reference.
• - Proven experience in desktop support or production support roles.
• - Strong troubleshooting skills to identify and resolve technical issues.
• - Knowledge of software applications and infrastructure components.
• - Excellent communication skills to collaborate with cross-functional teams.
• - Ability to document support processes accurately.
• - Certification in desktop support or relevant field.
• - Experience with ticketing systems for issue tracking.
• - Familiarity with ITIL framework for service management.
• - Bachelor's degree in Computer Science, Information Technology, or related field.
• - Relevant certifications in desktop support or production support are a plus.