Junior IT Specialist

Essex Lake Group; Delhi; On-site; INR 500,000 - 700,000; Full time

Job summary

Essex Lake Group in Gurugram, India seeks a Junior IT Specialist to support global IT operations. You will manage endpoints, secure devices, and assist with on-premises infrastructure across Windows and macOS, under guidance of senior staff.

The role covers identity and access with M365, service desk duties, automation scripting, and security documentation. Strong English communication and a BS/BE in IT or related fields are required, with night shift aligned to US Eastern Time.

Qualifications

• 2+ years of experience as a Junior IT Specialist; Hands-on experience matters more than formal credentials.
• Bachelor's degree in IT, Computer Science, or equivalent practical experience.
• Exposure to SMB IT environments supporting financial services is a plus.
• Working experience with Microsoft Intune or JAMF Pro for device management, policy deployment, and app packaging.
• Hands-on experience with administering macOS and Windows endpoints configuration, common troubleshooting, and applying security settings.
• Familiarity with Microsoft 365 administration: user accounts, Exchange Online basics, Teams, and SharePoint.

Responsibilities

• Endpoint Management: Deployment, Configuration and Troubleshooting.
• Endpoint Security: Maintain EDR/XDR health and remediate vulnerabilities.
• Infrastructure & On-Premises Support: Manage Windows/Linux server environments; monitor and troubleshoot.
• Local Office Support: Manage office network, UPS, cabling, security systems, and access controls.
• Identity, Access & M365 Productivity: Admin AD/Entra ID; manage Exchange/Teams/SharePoint.
• IT Operations & Service Desk: Respond to incidents; manage SLAs; onboarding/offboarding.
• Automation, Scripting and AI Tools: Write PowerShell or Python scripts; use AI-assisted tools.
• Security, Compliance and Documentation: Maintain security policies; patch cycles.

Skills

English communication

Endpoint management

PowerShell scripting

Python scripting

M365 administration

Intune management

JAMF Pro

Windows endpoints

macOS endpoints

Networking basics

Education

Bachelor's degree in IT/CS

Tools

Microsoft Intune

JAMF Pro

CrowdStrike

Active Directory

Entra ID

VPN

Job description

Position: Junior IT Specialist

Location: Gurugram, India

Shift Time- (6:30 PM- 3:30 PM)

Education Degree: Minimum BS/BE degree in area of CS, EE and related fields.

Language skills: Good communications skills in English (both written and spoken)

Key Responsibilities

1. Endpoint Management

1.1. Deployment, Configuration and Troubleshooting

• Maintain asset records and device inventory; support onboarding device logistics across regions; troubleshoot enrollment issues with guidance from senior team members where needed.
• Configure Windows and macOS (& iPadOS) endpoint devices, apply compliance baseline and configuration profiles and policies, deploy applications, and manage patch and update rings.
• Troubleshoot MDM profile delivery, sync errors, software installation, VPN, and common connectivity or application issues; elevate complex system-level problems with clear diagnostics

1.2. Endpoint Security

• Maintain EDR/XDR (Antivirus) health across the device fleet; triage basic detections and expedite confirmed incidents per the IR runbook.
• Work with the security team to help them remediate identified vulnerabilities in the IT system & endpoints, monitor anomalous activities, threats and incidents.

2. Infrastructure & On-Premises Support

2.1. Global IT Infrastructure

• Support Windows and Linux Server environments (AD, DNS, DHCP, Group Policy) under the guidance of senior team members; perform routine administration tasks and troubleshoot common issues.
• Server and network monitoring, application support, and performance management.
• Liaise with the 3rd-party MSP for on-premises incidents; track open tickets, follow up on SLA adherence, and elevate where needed.

2.2. Local Office Support

• Maintain and monitor local office network infrastructure: managed switches, routers, firewalls, VPN/ZTNA and corporate Wi-Fi including segmented/whitelisted secure zones.
• Support the local server room: monitor server health and environmental conditions, perform routine checks.
• Manage UPS systems: monitor battery health, perform scheduled tests, and coordinate maintenance or replacement with vendors to ensure uptime for critical equipment.
• Assist with structured cabling, patch panel management, and rack organization; maintain accurate records of physical network layout and equipment inventory.
• Operate and maintain office physical security controls: CCTV systems (camera health, recording, footage retrieval), biometric access control readers, and door access management systems.
• Provision and revoke physical access credentials (access cards, biometric enrolment) as part of onboarding and offboarding workflows; maintain access logs and support periodic access audits.
• Perform routine checks on physical security infrastructure; elevate faults to vendors or facilities management and track resolution; document incidents and maintenance activities.
• Support compliance requirements for physical security maintain visitor logs, support secure room access controls, and assist with physical security evidence gathering for audits.

3. Identity, Access & M365 Productivity

• Manage user accounts in Microsoft AD and Entra ID: create, modify, and disable accounts; assign licenses, group memberships, and application access per defined provisioning procedures.
• Administer day-to-day M365 tasks: Exchange Online mailboxes, distribution lists, Teams, SharePoint, and OneDrive; handle common user requests and elevate complex configuration issues.
• Execute onboarding and offboarding checklists accurately and on time across M365, Entra ID, and connected systems.

4. IT Operations & Service Desk (ITIL-Aligned)

• Respond to and resolve incidents and service requests within defined SLAs; maintain clear ticket documentation and elevate appropriately.
• Execute onboarding/offboarding checklists: provision and deprovision accounts, devices, physical access, and software licenses across all platforms.
• Manage IT asset lifecycle: inventory tracking, assignment, and coordination of hardware refresh or decommissioning.
• Communicate professionally with global users and vendors across US, CA, IN, and CN; provide clear status updates and manage expectations.

5. Automation, Scripting and AI Tools

• Write basic PowerShell or Python scripts to automate routine IT tasks user reports, compliance checks, or repetitive provisioning steps; willingness to develop scripting skills is essential.
• Use AI-assisted tools to speed up troubleshooting, draft documentation, and generate scripts; apply critical judgment when reviewing AI outputs.
• Follow and contribute to runbooks; document new procedures clearly for team knowledge sharing.

6. Security, Compliance and Documentation

• Follow and help maintain IT security policies, SOPs, and configuration standards; flag deviations and support remediation.
• Support endpoint and server patch cycles; maintain patch compliance records and report status to the team lead.

Qualifications and Experience

• 2+ years of experience as a Junior IT Specialist; Hands-on experience matters more than formal credentials.
• Bachelor's degree in IT, Computer Science, or equivalent practical experience.
• Exposure to a SMB IT environment supporting financial services, banking or insurance is a plus.
• Working experience with Microsoft Intune or JAMF Pro for device management, policy deployment, and app packaging.
• Hands-on experience with administering macOS and Windows endpoints configuration, common troubleshooting, and applying security settings.
• Familiarity with Microsoft 365 administration: user accounts, Exchange Online basics, Teams, and SharePoint.
• Solid knowledge about networking: switches, Wi-Fi, routers, and basic firewall or VPN operation.
• Familiarity with physical security systems — CCTV, access control, or biometrics — is an advantage; willingness to learn is essential.
• Basic understanding of server room equipment: UPS systems, rack hardware, cabling and environmental monitoring.
• Practical understanding of endpoint security basics: encryption, MFA, conditional access, and least privilege.
• Familiarity with an EDR tool (CrowdStrike or equivalent) and basic DLP(Data Loss Prevention) concepts is an advantage.
• Basic PowerShell or Python scripting ability, or a strong willingness to develop these skills on the job.
• Comfortable using AI-assisted tools; able to apply critical judgment to AI-generated outputs.
• Familiarity with ITSM ticketing platforms and ITIL service desk practices.
• Clear written and verbal English communication; professional and responsive with international users and vendors.
• Service-oriented and proactive; takes ownership of issues and follows through to resolution.
• Organized and detail-oriented with a commitment to accurate documentation and ticket hygiene.
• Comfortable working night shift aligned to US Eastern Time, with occasional flexibility for global overlap.
• Preferred certifications associated with ITIL, Microsoft 365, JAMF, Azure, AWS, CCNA, CompTIA, etc.