Junior Engineer / Engineer - Service

KONE; Kozhikode district; On-site; INR 300,000 - 520,000; Full time

Benefits offered by this job

Career progression

Learning programs

Global exposure

Job summary

KONE Corporation in Calicut is seeking a Junior Engineer / Engineer - Service to join the Calicut team. You will manage customer relationships, ensure safety and performance of equipment, and drive service repairs and sales leads.

The role emphasizes field operations, adherence to contract requirements, and efficient maintenance scheduling. You will also coordinate inspections, resolve invoicing issues, and support our technicians on site.

Responsibilities

• Customer relationship management and ensure customer satisfaction through quality service and precise communication
• Accountable for equipment safety and performance
• Accountable for selling service repairs and lead generation
• Accountable for the sales lead volume and processing of sales leads
• Accountable for resolving customer service quality and invoicing complaints related to maintenance operations
• Accountable for end-user, site and technician safety in service operations
• Delivery of service according to contract requirements, time limits and KONE quality standards
• Control of field operations costs and CMII
• Callouts and service repairs sales responsibility
• Proximity stock content & value management
• Management of third party inspections visits and follow-up actions
• Validation of service contract terms with salesperson
• Support maintenance of foreign equipment entering LIS base
• Assist in prioritizing technician callouts and resolving conflicts
• Close open callouts and respond to safety issues promptly
• Reduce callouts in area and review service invoices not automatically invoiced
• Ensure timely completion of planned maintenance visits and efficient scheduling
• Perform site audits and report investigations following company policy

Job description

Junior Engineer / Engineer - ServiceStrona korzysta z informacji zapisanych za pomocą plików cookies. Dalsze jej użytkowanie oznacza wyrażenie zgody na instalację w komputerze plików cookies – można je odinstalować w każdej chwili, zmieniając ustawienia przeglądarki internetowej. Więcej informacji na ten temat w polityce prywatności.### Junior Engineer / Engineer - ServiceAplikuj: Calicut: Na pełny etat: Opublikowano dzisiaj: R0665926***Did you know KONE moves over one billion people every day? In 2025, we had annual net sales of EUR 11.2 billion. We employ over 60,000 driven professionals in close to 70 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.******Why this role?***KONE is embarking upon an exciting growth phase and this represents an opportunity for you to join our **Calicut** team, as a **Junior Engineer / Engineer - Service.** ***What will you be doing?***Customer relationship management • Accountable for customer satisfaction through quality of service and precise communication • Accountable for equipment safety and performance • Accountable for selling service repairs • Accountable for the sales lead volume, quality, and further processing of sales leads • Accountable for resolving customer service quality complaints • Accountable for resolving customers invoicing complaints related to maintenance operations Service operations • Accountable for the end-users, the sites and the technicians safety • Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations • Accountable for the control of the field operations costs and CMII • Accountable for callouts and service repairs sales • Responsible for proximity stock content & value • Accountable for managing the third party inspections visits and follow-up actions • Validates the service contract technical terms with the salesperson • Accountable for supporting the maintenance of any foreign equipment coming into the LIS base • Responsible for helping the KC3 solving technician callout assignment conflicts (priorities) • Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues • Accountable for reducing the callouts in his area • Accountable for reviewing callout and service repairs invoices that are not automatically invoiced • Accountable for the timely completion of the planned maintenance visits • Accountable for the planned maintenance scheduling and optimized routing • Responsible for performing site audits • Responsible for investigating accidents and following company policy on evidence custody and internal reporting. • Responsible for the control and authorization of overtime People management / Leadership • Accountable for the performance of his assigned technicians • Accountable for maintenance technicians motivation and competence development • Accountable for determining and checking technicians performance objectives • Accountable for communication to his technicians • Accountable for managing technician absences and back-up, and callout technician scheduling • Accountable for technician timesheet validation prior to payroll • Accountable for equipment assignment to technician and technician workload balancing • Responsible of defining the technician capacity need and for the technician hiring and selection process • Accountable for defining, authorizing replacement , managing technician’s tools, vans, phone/PDA and instruments ***What do we offer?**** Career progression opportunities within a global organization.* Total reward elements that engage and motivate our employees and help us make KONE a great place to work.* Comprehensive learning and development programs covering a wide range of professional skills.