Junior Client Communication Merchandiser (Fashion)

Chambray & Co.; Ahmedabad District; In loco; INR 350.000 - 520.000; Tempo pieno

Descrizione del lavoro

Chambray & Co. is seeking a Customer Specialist to build strong relationships with customers and ensure satisfaction with the brand's eco-conscious products.

You will be the primary contact for inquiries, respond to queries via phone, email and in person, and manage order-related communications. Collaborating with sales, operations and design, you will track service metrics, identify opportunities to improve retention, and help refine processes aligned with sustainable, community-focused values.

Competenze

• Experience in fashion focused brands is a must.
• Strong customer-focused capabilities in service and support.
• Clear, professional communication with attention to detail.
• Analytical skills to interpret feedback and drive improvements.
• On-site work in Ahmedabad with cross-functional collaboration.
• Proficiency with basic CRM tools and standard office software.

Mansioni

• Build strong relationships with customers and ensure product/service satisfaction.
• Serve as the primary contact for inquiries and support via phone, email and in person.
• Respond to queries, resolve issues, and manage order-related communications.
• Collaborate with sales, operations and design to address needs and improve retention.
• Maintain accurate customer records and contribute to simple reports.

Conoscenze

Customer Service

Customer Support

Communication

Analytical Skills

CRM Tools

Formazione

Fashion/Business/Communications/Marketing degree

Strumenti

CRM software

Descrizione del lavoro

Chambray & Co. is a fashion and design house that partners with community artisans across India, celebrating indigenous textiles and traditional needlework while creating eco-ethical fashion.

Chambray & Co. is committed to sustainable, small-scale production that reduces water and chemical use, prioritizing natural and responsible materials and methods.

By collaborating with consumers, manufacturers, and craftspeople, the brand seeks to divert textile waste from landfills and make fashion more conscious and connected to the natural world.

Chambray & Co. offers a workplace where creativity, sustainability, and social impact are central to every process.

Location: On site role at Ahmedabad Office

Role Description

• This position focuses on building strong relationships with customers, ensuring satisfaction with Chambray & Co.'s products and services, and acting as a primary point of contact for inquiries and support.
• Day-to-day responsibilities include responding to customer queries via phone, email, and in person, resolving issues, managing order-related communications, and gathering feedback to improve the overall customer experience.
• The Specialist will collaborate with internal teams such as sales, operations, and design to address customer needs, track service metrics, and identify opportunities to enhance retention and loyalty.
• The role also involves maintaining accurate customer records, preparing simple reports, and contributing ideas to refine processes that align with the brand’s sustainable and community-focused values.

Qualifications

• Experience in fashion focused brands is a must.
• Strong customer-focused capabilities, including Customer Service and Customer Support skills.
• Ability to foster Customer Satisfaction through empathetic interaction and solution-oriented follow-up.
• Clear and professional Communication skills, both verbal and written, with attention to detail.
• Effective Analytical Skills to understand customer behavior, interpret feedback, and support process improvements.
• Comfort working on-site in Ahmedabad and collaborating with cross-functional teams.
• Proficiency with basic CRM tools or customer databases and standard office software.
• Relevant education in fashion, business, communications, marketing, or a related field is preferred, or equivalent practical experience.
• Minimum experience 1 year, maximum 3 year