Junior \ Associate Engineer

Flourish Ventures; Chennai District; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Inclusive culture

Health & Wellness programs

Medical insurance

Recognition programs

ESOPs (Performance-based)

Job summary

M2P Fintech is seeking a proactive Support Engineer to own end-to-end application support for production systems. You will be the primary contact for post-deployment issues, performing diagnostics, deploying fixes, and coordinating patches across application and network layers.

The role requires strong SQL, RCA, scripting, and monitoring skills, with a customer-first approach. Flexible shifts are part of the job in a dynamic fintech environment in Chennai.

Qualifications

• BE/BTech in CS or equivalent required.
• Good knowledge of SQL, procedures and functions.
• Experience performing RCA for infra or app issues using logs, code, DB objects, or scripts.
• Exposure to system administration and scripting for automation and log analysis.
• Customer-first support mindset with strong interpersonal skills.

Responsibilities

• Take end-to-end ownership of application support for production systems issues resolution.
• Provide first-line after-deployment technical support for applications and production diagnostics.
• Execute compliance testing and financial systems certifications.
• Deploy applications on client systems or production environments.
• Coordinate and implement patches and updates at app and network levels.
• Apply basic diagnostic techniques to identify problems and recommend solutions.

Skills

SQL

Troubleshooting

Customer-centric

Problem Solving

Communication

Shift flexibility

Education

BE/B.Tech in Computer Science or equivalent

Tools

Scripting languages

Application Deployment

Monitoring tools

Job description

Who Are We?

M2P Fintech is a leading Banking Technology Platform, shaping the future of digital finance. Established in 2014 and headquartered in Chennai, we have a strong footprint across 30+ countries in Asia-Pacific, the Middle East & Africa (MEA), and Oceania. At the forefront of next gen fintech, we drive innovation in banking, lending, and payments infrastructure. Powering global fintech transactions, our comprehensive technology stack enables seamless banking solutions, lending platforms, Buy Now Pay Later (BNPL) services, customized credit cards, prepaid cards, and more.

About the Role

M2P Fintech is looking for passionate, self-motivated technical individuals that have the desire and capability to think outside the box to solve complex problems. The Engineer acts as the main point of contact for technical issues and works collaboratively with software development, and quality teams, to facilitate problem solving. This role will suit an individual who excels in a challenging and dynamic environment, enjoys providing world-class support and is having a high level of customer centricity.

What Will You Do in this Role

• Take end-to-end Ownership of Application Support for Production Systems Issues resolution.
• Responsible for, Providing the first-line of after-deployment technical support for applications and and/or associated production systems diagnostics, and network health monitoring.
• Execution of various compliances testing and financial systems certifications.
• Deploying applications on client system or production environment.
• Coordinating and/or for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level.
• Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to the next level of expertise within organization, along with observations from investigative and diagnostic assessments made thus far with possibilities scenarios.
• Supports root cause analysis and corrective, preventive action planning; and for documenting the learning from support experiences and escalated issues, to enhance the internal knowledge base, to continually.
• Monitor and track issue/incident tickets, through service desk and other channels, and research, diagnose, troubleshoot and identify solutions to resolve system / application issues, in a timely manner, while ensuring service level requisites (SLAs) are met or exceeded on the better side.
• Ensure that communications to key stakeholders are provided in a concise and timely manner. Provide some periodical and/or emergency support (i.e. on-call support), as may be needed from time-to-time.

What You’ll Need to be Successful in this Role

• B.E. or B.Tech in Computer Science or any equivalent degree. Good knowledge in SQL, Procedure and functions.
• Good understanding of Databases, Deployment and Monitoring application servers.
• Experience in doing RCA for any issue in infrastructure or application by debugging logs, source code, database objects or any scripts.
• Exposure to system administration, scripting languages, automating for workflow and log files analytics etc.
• Must be able to demonstrate a customer-first approach to support with strong Interpersonal skills and ability to effectively influence and develop strong relationships with key stakeholders.
• Natural aptitude for troubleshooting & problem-solving.
• Should be flexible to work in rotational shifts, as per the business requirements.

Perks and Benefits

• Inclusive and People-First Culture
• Health & Wellness Programs
• Comprehensive Medical Insurance
• Recognition Programs
• Performance-based ESOPs
• Learning Opportunities