Senior \ Lead Engineer - Tech Support (Payments\Lending)

Flourish Ventures; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Inclusive and People-First Culture

Health & Wellness Programs

Comprehensive Medical Insurance

Recognition Programs

Performance-based ESOPs

Learning Opportunities

Job summary

M2P Fintech in Chennai is seeking a Lead Engineer - Tech Support (Payments/Lending) to lead a fast-paced onsite team responsible for troubleshooting, debugging, and automating support processes for our banking technology platform.

The role requires strong experience in lending domain (LMS/LOS), hands-on leadership, incident management, and willingness to work odd hours to support global clients and launches. You will mentor engineers, own SLAs, and collaborate with product and IT teams.

Qualifications

• BS/MS degree in Computer Science, Engineering, or related field.
• Minimum 2+ years of experience in managing / leading a team.
• Minimum 4+ years of experience in operations and application support.
• Experience in Lending domain with strong knowledge in LMS and LOS.
• Experience in managing Web and Mobile application support.
• Deep hands-on experience in SQL Queries and Log analysis.
• Willingness to work odd hours / shifts and weekends.

Responsibilities

• Mentor and empower Site Engineers to deliver sound solutions within defined SLAs.
• Build the team as the subject matter expert of applications, architecture, and data relationships.
• Act as Technical lead for critical incidents and escalation calls as single point of contact.
• Collaborate with Product, QA, IT, and Project teams for production issue resolutions.
• Identify automation opportunities to improve processes and product usability for internal users.
• Create metrics and monitor team performance; ensure attendance, reporting, and issue tracking are maintained.
• Communicate solutions to technical and non-technical stakeholders and update leadership on status.

Skills

Team leadership

Incident management

SQL queries

Log analysis

Education

Bachelor's/Master's in CS/Engineering

Tools

LMS

LOS

Web & Mobile support tools

Job description

Designation: Lead Engineer - Tech Support (Payments/Lending)

Location: Chennai

Experience: 4-8 years

Who Are We?

M2P Fintech is a leading Banking Technology Platform, shaping the future of digital finance. Established in 2014 and headquartered in Chennai, we have a strong footprint across 30+ countries in Asia-Pacific, the Middle East & Africa (MEA), and Oceania.

At the forefront of next gen fintech, we drive innovation in banking, lending, and payments infrastructure. Powering global fintech transactions, our comprehensive technology stack enables seamless banking solutions, lending platforms, Buy Now Pay Later (BNPL) services, customized credit cards, prepaid cards, and more.

About the Role

M2P Fintech is looking for highly passionate, hands‑on leader to deliver reliable and sustainable solutions to our customers. You will manage the team at site that is very fast paced and highly capable to troubleshoot, debug, fix the issues, and automate solutions. This role will suit an individual who excels in a challenging and dynamic environment, enjoys providing world‑class support and is having a high level of customer centricity.

What Will You Do in this Role

• Mentor and empower Site Engineers to deliver sound solutions for our customers within defined SLAs. The teams primary responsibilities include analysing and troubleshooting application and other open‑source components related issues, debug and fix the issues, oversee the setup client / systems, and supervise change deployment.
• Build the team as the subject matter expert of applications, underlying architecture, and data relationships.
• Act as a Technical lead for critical incident and escalation calls by being a Single Point of Contact from the Banks end, Engineering and Product team.
• Partners with Product engineering teams, QA teams, IT teams and Project management teams and other internal stakeholders as required for successful resolution of issues reported to in production support.
• Identify opportunity and take the lead on automation projects that will improve processes and the usability of products for internal users.
• Create metrics and measure team performance. Assure the team follows / maintains proper attendance, reporting, issue tracking and support procedures.
• Understand the issues and communicate solutions effectively to technical and non-technical teams at Customers as well as internally to organisations team members and regularly update leadership teams on project status.

What Youll Need to be Successful in this Role

• BS/MS degree in Computer Science, Engineering, or established professionals with relevant experience.
• Minimum of 2+ years of experience in managing / leading a team with ability to mentor engineers from diverse backgrounds and skillsets.
• Minimum of 4+ years of experience in operations and application support background.
• Experience in Lending domain with strong knowledge in LMS and LOS.
• Experience in managing Web and Mobile application support.
• Deep hands‑on experience in SQL Queries and Log analysis.
• A great problem solver with ability to simplify complex issues.
• Great interpersonal and presentation skills with ability to meet deadlines.
• Experience in deployment activities.
• Experience in incident management life cycle.
• Flexible to work at odd hours / shifts and weekends to support incidents, releases, maintenance activities and large project sites.

Perks and Benefits

• Inclusive and People-First Culture
• Health & Wellness Programs
• Comprehensive Medical Insurance
• Recognition Programs
• Performance-based ESOPs
• Learning Opportunities