JP Morgan Chase – Vice President – Custody Middle Office

JP Morgan Chase; Mumbai; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

A leading financial institution is seeking a Vice President in the Custody Middle Office to manage client inquiries and lead a diverse team. The ideal candidate will have 12+ years of experience in Trade Management and must possess strong executive presence and interpersonal skills. This role offers opportunities for process improvements and requires availability for North America shift hours.

Qualifications

• 12+ years of experience in relevant fields.
• Experience in managing and developing teams of 10-15 professionals.
• Ability to innovate and implement process improvements.

Responsibilities

• Manage client inquiries and develop business relationships.
• Implement process improvements and manage day-to-day inquiries.
• Collaborate with internal stakeholders.

Skills

Trade Management

Cash Management

Asset Services

Multi-tasking

Interpersonal skills

Microsoft Office proficiency

Analytical thinking

Communication skills

Tools

Tableau

Job description

Custody Middle Office – Vice President

Job Description:

You are a strategic thinker passionate about driving solutions in Custody Middle office. You have found the right team.

As a Vice President in the Custody Middle Office, you will be a strategic thinker passionate about promoting solutions. You will be part of a cross-product, functionally aligned team supporting Global Custody clients on various enquiry streams.

Your role will involve managing and developing a diverse team, handling client inquiries, maintaining business relationships, and implementing process improvements. This role provides an opportunity to showcase your strong executive presence, interpersonal skills, and strategic thinking abilities in a fast-paced environment.

Job Responsibilities:

• 12+ years in Trade Management, Cash Management, or Asset Services.
• Proven track record in risk reduction and working in a risk-based environment.
• Adapt to change, learn, document, and implement new processes.
• Demonstrate strong executive presence and interpersonal skills.
• Exhibit excellent business communication skills, both verbal and written.
• Apply strategic and analytical thinking abilities.
• Multi-task and manage time effectively in a fast-paced environment.
• Utilize proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Leverage knowledge of Tableau as an added advantage.
• Commit to availability for North America shift hours.

Required qualifications, capabilities and skills:

• Act as a liaison between clients and the bank to address and remediate issues.
• Maintain existing business relationships and ensure client satisfaction.
• Manage and develop a diverse team of 10-15 professionals. Focus on grooming and developing talent within the team.
• Handle voluntary/mandatory corporate actions, income-related processes, or trade/cash management.
• Manage day-to-day inquiries and resolve escalated client exceptions. Ensure timely and accurate responses to custody inquiries, following documented procedures and controls.
• Maintain ownership of open inquiries to ensure timely updates and closure.
• Manage group email boxes and SharePoint queues to ensure timely query resolution.
• Innovate and implement process/procedural changes driven by client, market, or business needs.
• Propose process improvements and collaborate with internal stakeholders for implementation.
• Experience in corporate actions, income-related processes, trade management, or cash management.
• Ability to identify and implement process improvements.

JP Morgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

Note: We make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.