Journal Manager

Elsevier; Chennai District; On-site; INR 800,000 - 1,000,000; Full time

Job summary

Elsevier is seeking a Journal Manager to be the primary point of contact for a portfolio of academic journals. You will deliver exceptional customer service and maintain smooth journal operations, spotting issues early and implementing solutions to improve publication processes.

You will coordinate with stakeholders, generate reports, and support editorial workflows to ensure timely production schedules while maintaining high quality and satisfaction.

Qualifications

• Fluent in English (oral and written) with excellent communication skills
• Strong organization, planning and change management abilities
• Aptitude for proofreading and meticulous attention to detail
• Proficient in Microsoft Excel, PowerPoint, and Word
• Bachelor's degree in English, communications, journalism or related field
• 5+ years of experience in a customer service role

Responsibilities

• Act as the primary day-to-day contact for queries from internal and external customers
• Complete tasks and re-plan issues in Elsevier's workflow management system
• Prepare standard or custom reports for society editorial offices and journal publishers
• Contribute to continuous improvement by reviewing processes and performance
• Manage the process for assigned journals, providing editorial process support to stakeholders and ensuring timeliness and accuracy to production schedules

Skills

Communication

Organizational skills

Change management

Proofreading

Attention to detail

Education

Bachelor's degree (English/Communications/Journalism)

Tools

Microsoft Excel

PowerPoint

Word

Job description

Journal Manager

Job Summary

As a Journal Manager, you will be the first point of contact for customers on a portfolio of academic journals. Your focus will be on providing excellent customer service and ensuring the journals run smoothly. With a helicopter view, youll spot problems before they happen, putting solutions in place to improve the journal publication process.

Responsibilities

• Employing the highest level of customer service, act as the primary day-to-day contact for queries for internal and external customers
• Completing tasks and re-plan issues in Elsevier s workflow management system, ensuring accurate and timely status reporting
• Preparing standard or custom reports as needed to society editorial offices and journal publishers
• Participating continuous improvement, working with colleagues to review processes and performance, ensuring high levels of quality and customer satisfaction
• Managing the process for assigned journals, providing editorial process support to stakeholders, and ensuring timeliness and accuracy to production schedules

Requirements

• Be fluent in English (oral and written) and have excellent all-round communication skills
• Have solid organization, planning and change management skills
• Show an aptitude for proofreading and excellent attention to detail
• Be proficient in Microsoft Excel, PowerPoint, and Word.
• Have a Bachelor s degree in English, communications, journalism or related field of study
• 5 years + Experience in a customer service role