Editorial Services Assistant

Sage; India; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Sage is seeking a data-oriented Editorial Data Specialist to support US and UK Journals Editorial teams from India. You will manage editorial databases, generate reports, and deliver insights to drive publishing decisions with accuracy and integrity.

You will collaborate with global stakeholders, ensure data quality, and contribute to continuous improvement in reporting and analytics while upholding Sage values and professional standards.

Qualifications

• Bachelor's degree in Business Administration, Communications, Data Management, Analytics, or related field.
• Strong written and verbal English communication skills.
• Excellent listening and interpersonal skills.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
• Strong analytical, reporting, and data interpretation capabilities.
• Excellent organizational skills with exceptional attention to detail.
• Ability to coordinate effectively with global stakeholders across time zones.
• Strong problem-solving skills and ability to manage competing priorities.
• Adaptability and willingness to learn new systems, processes, and technologies.

Responsibilities

• Data Management & Reporting: Maintain editorial data repositories, databases, and data cubes; generate, validate, and distribute reports.
• Data Quality & Analysis: Ensure accuracy and completeness of editorial data; identify and resolve discrepancies; support data validation.
• Stakeholder Support & Communication: Respond to queries; collaborate with US/UK offices; escalate issues and provide progress updates.
• Operational Excellence: Follow processes; contribute to continuous improvement in reporting accuracy and efficiency.

Skills

English communication

Analytical skills

Data management

Attention to detail

Organization

Stakeholder management

Problem solving

Time management

Adaptability

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

JOB PURPOSE

The primary purpose of this role is to support the US and UK Journals Editorial teams by providing accurate data management, reporting, and analytical support that facilitates informed decision-making and operational excellence. The role is responsible for maintaining key editorial databases, generating reports, ensuring data integrity, and delivering insights that support journal publishing activities. The incumbent will work collaboratively with global stakeholders, maintain strong professional relationships, uphold SAGE's values of transparency and integrity, and proactively demonstrate all SAGE core competencies. The role also requires the ability to troubleshoot issues, manage escalations effectively, and perform responsibilities with professionalism, accuracy, and attention to detail under moderate supervision.

KEY ACCOUNTABILITIES

• Data Management & Reporting: Maintain and update various editorial data repositories, databases, and data cubes on a weekly basis. Generate, validate, and distribute reports associated with editorial and publishing operations. Assist in the preparation of quarterly and annual reports, including: Global Peer Review Database reports, Published Output and Submissions reports, Author Survey reports, Publisher reports, Journals Published reports, Impact Factor reports and related analytics.
• Support data mining, analysis, and reporting projects requiring extensive historical data collection and validation. Prepare specialized reports, including Rejected and Republished Articles analyses and other business-critical datasets. Ensure the Global Assignment List and related reports remain accurate, current, and aligned with operational requirements.
• Data Quality & Analysis: Support usage, citation, and other publishing-related analytical projects. Ensure accuracy, consistency, and completeness of editorial data across databases and reports. Validate information received from internal and external stakeholders before updating systems and reports. Identify discrepancies, resolve data issues, and recommend improvements to reporting processes.
• Stakeholder Support & Communication: Respond to internal and external queries professionally and within agreed service timelines. Collaborate effectively with colleagues and stakeholders across global teams, including the US and UK offices. Escalate operational issues, risks, and challenges to the Supervisor in a timely and transparent manner. Provide regular updates on assigned activities and project progress.
• Operational Excellence: Perform assigned responsibilities with moderate supervision while adhering to established processes and quality standards. Support continuous improvement initiatives aimed at enhancing reporting accuracy, efficiency, and stakeholder experience. Demonstrate accountability, professionalism, and sound judgment when handling sensitive information and complex situations.

SKILLS, QUALIFICATIONS & EXPERIENCE

• Bachelor's degree (or equivalent) in Business Administration, Communications, Data Management, Analytics, or a related discipline.
• Strong written and verbal English communication skills.
• Excellent listening and interpersonal skills.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Strong analytical, reporting, and data interpretation capabilities.
• Excellent organizational skills with exceptional attention to detail.
• Ability to coordinate effectively with global stakeholders across multiple time zones.
• Strong problem-solving skills and ability to manage competing priorities.
• Adaptability and willingness to learn new systems, processes, and technologies.

LANGUAGE SKILLS, REASONING ABILITY & ANALYTICAL APTITUDE

The successful candidate should demonstrate: Ability to work independently with minimal to moderate supervision. Strong analytical and critical-thinking skills. Excellent organizational, research, and time-management capabilities. Effective written and verbal communication skills. Strong interpersonal and stakeholder management abilities. Ability to maintain confidentiality and exercise discretion when handling sensitive information. Customer-focused approach to both internal and external communications. Ability to manage multiple priorities in a fast-paced environment. Strong attention to detail and accuracy, particularly when performing repetitive tasks. Ability to work under pressure, meet deadlines, and deliver high-quality outputs consistently.

TEAMWORK & COLLABORATION

The incumbent is expected to: Contribute ideas, insights, and constructive feedback that support team and business objectives. Provide cross-functional support to colleagues and teams whenever required. Participate in projects, committees, task forces, and process improvement initiatives as assigned. Collaborate effectively with managers, stakeholders, and colleagues across the U