Job Opening | Senior Professional Services Engineer NTRX | Xoriant

Xoriant; Pune District; Hybrid; INR 1,800,000 - 3,000,000; Full time

Job summary

Xoriant is seeking a skilled networking/telecom professional in Pune, India to work on financial services and telephony integration projects. The role requires hands-on experience with NI CE/Verint, Windows servers, IP/SIP analysis, and strong networking fundamentals.

Candidates should be adept at troubleshooting with Wireshark and scripting in SQL or shell. Ideal background includes cloud exposure (AWS/Azure), virtualization (VMware/Citrix), and security concepts (AD, SSO, DR/HA).

Qualifications

• Experience in the Financial Services / Banking domain.
• Hands-on experience with NiCE / Verint recording solutions installation, configuration, upgrades, and maintenance on Windows/cloud platforms.
• Microsoft Windows Server/OS knowledge.
• IP / SIP analysis and strong telephony background.
• Networking fundamentals: OSI model, TCP, UDP, LAN/WAN, NICs, switches, and routers.
• Troubleshooting using sniffers and analysis tools — Wireshark, log analysis, and other network-testing utilities.
• Basic scripting — query and update knowledge (SQL / shell ).

Skills

Financial services

NiCE

Verint

Windows

Windows Server

IP/SIP analysis

Telephony

Networking basics

OSI model

TCP/UDP

LAN/WAN

NICs

Switches

Routers

Wireshark

Log analysis

Network-testing tools

Scripting

SQL

Shell scripting

Tools

PBX

ACD

Avaya

Cisco

Microsoft Teams

Amazon Connect

AWS

Azure

VMware

Citrix

MDC

LDAP

SSO

Database migrations

Disaster Recovery

High-Availability

Active Directory

Domain Controllers

Group Policy

DNS

Encryption

Certificate Authority

EFS

MSSQL

Job description

Job Description

• Experience in the Financial Services / Banking domain.
• Hands-on experience with NiCE / any other recording solutions(eg: Verint) installation, configuration, upgrades, and maintenance on windows/cloud platforms.
• Microsoft Windows Server/OS knowledge.
• IP / SIP communication analysis and strong telephony background.
• Networking fundamentals 7-layer OSI model, TCP, UDP, LAN/WAN, NICs, switches, and routers.
• Troubleshooting using sniffers and analysis tools — Wireshark, log analysis, and other network-testing utilities.
• Basic scripting — query and update knowledge (SQL / shell ).

Good to Have:

• Recording / telephony integration experience with PBX, switch, and ACD vendors — Avaya, Cisco, Microsoft Teams, and Amazon Connect.
• Cloud experience — AWS (primary), Azure; virtualization on VMware and Citrix.
• Advanced solution experience — MDC, LDAP, SSO, ACD integrations, database migrations, Disaster Recovery and High-Availability designs.
• Microsoft Security — Active Directory, Domain Controllers, Group Policy, DNS, security policies, hardening, encryption, Certificate Authority and EFS.

Added Advantage:

• Certifications — MCP / MCSE, CCNA, VMware, Citrix, AWS, Azure.
• Microsoft SQL Server (2012 and above) — installation, configuration, administration, backup, recovery, and maintenance.