Senior Professional Services Engineer NTRX

Xoriant; Pune District; Hybrid; INR 1,200,000 - 2,000,000; Full time

Job summary

Xoriant is seeking a Recording Solutions Engineer in Pune with 5–10 years of experience to join our Delivery and Engineering team. The role covers remote installation, configuration, and integration of the NTR-x platform for enterprise-scale recording and compliance solutions in financial services.

You will work across the project lifecycle with architects, project managers, and clients, driving technical discussions and delivering high-impact results in a hybrid work model.

Qualifications

• 5–10 years of experience in recording solutions and related platforms.
• Strong customer-facing communication and technical leadership.
• Proficiency in Windows Server, networking basics and SQL queries.

Responsibilities

• Install, integrate, and configure NTR-x remotely following enterprise standards.
• Develop and configure features aligned with design specs and customer needs.
• Plan and execute unit, functional, and system testing; support UAT.
• Assist customers and vendors with integration point configurations.
• Provide technical expertise across the product suite throughout projects.
• Report issues and escalate with R&D and management as needed.
• Maintain proactive communication on progress, risks, and updates.
• Support after-hours and cross-time-zone activities as required.
• Relay customer feedback to R&D and Product Support for enhancements.

Skills

Recording solutions

Telephony background

Windows Server

Networking basics

SQL basics

Customer facing

Education

Bachelor's or Master's in CS

Tools

Verint

AWS

VMware

Azure

Citrix

Job description

Job Requirements

At Xoriant, we are seeking a Recording Solutions Engineer candidates with 5-10 years of experience to join our Delivery and Engineering team as NTR-x Professional Services Engineers (PSE). The role is responsible for the remote installation, implementation, configuration, and integration of the NTR-x platform, and for delivering enterprise-scale recording & compliance solutions to leading banks and financial institutions. The PSE provides technical expertise across the full project lifecycle — from the sales-to-services transition through project closure working with Architects, Project Managers, R&D, Customer Support, and clients.

• Role: Recording Solutions Engineer
• Location: Pune
• Experience: 5 to 10 years
• Job type: Full time
• Work type: Hybrid

Impact you will realize: Job Responsibilities

The Recording Solutions Engineer has the following core duties:

• Install, integrate, and configure NTR-x recording solution remotely, following defined methodology, enterprise standards, system requirements, and customer-specific needs.
• Develop and configure software features in line with design specifications and customer requirements; ensure all components of the technical architecture are properly integrated and implemented.
• Plan and execute unit, functional and system testing; support client UAT, data validation and solution verification activities.
• Assist customers and their vendors with configuration requirements for all integration points in the customer environment.
• Provide technical expertise across the product suite — solution design, technical support, quality assurance, and application overview — throughout every project stage.
• Report and elevate implementation issues appropriately; engage Support, R&D and management for higher-tier assistance when required.
• Maintain regular, proactive communication with customers and management on progress, risks, and technical updates.
• Support after-hours, weekend, client-site, and cross-time-zone activities as required by project demands.
• Communicate customer technical feedback to R&D and Product Support to drive product enhancements and fixes.

Key skills you will require:

Primary Skills

• Experience in the Financial Services / Banking domain.
• Hands-on experience with any other recording solutions(eg: Verint) — installation, configuration, upgrades, and maintenance on windows/cloud platforms.
• Microsoft Windows Server/OS knowledge.
• IP / SIP communication analysis and strong telephony background.
• Networking fundamentals — 7-layer OSI model, TCP, UDP, LAN/WAN, NICs, switches, and routers.
• Troubleshooting using sniffers and analysis tools — Wireshark, log analysis, and other network-testing utilities.
• Basic scripting — query and update knowledge (SQL / shell ).
• Strong customer-facing skills — able to lead technical discussions, manage stakeholder engagement and represent in client meetings.

Secondary Skills

• Recording / telephony integration experience with PBX, switch, and ACD vendors — Avaya, Cisco, Microsoft Teams, and Amazon Connect.
• Cloud experience — AWS (primary), Azure; virtualization on VMware and Citrix.
• Advanced solution experience — MDC, LDAP, SSO, ACD integrations, database migrations, Disaster Recovery and High-Availability designs.
• Microsoft Security — Active Directory, Domain Controllers, Group Policy, DNS, security policies, hardening, encryption, Certificate Authority and EFS

Qualification you must require:

Bachelors or Master’s with Computer Science or related field

Why should you join Xoriant?

Xoriant is a trusted provider of digital engineering services, renowned for building and operating complex platforms and products at scale. With three decades of software engineering excellence, we combine modern technology expertise in Data & AI (GenAI), cloud & security, domain and process consulting to solve complex technology challenges. We serve over 100 Fortune 500 companies and tech startups on their journey to becoming unicorns and beyond.

As a "right-sized" company, we bring agility through our 5000+ passionate XFactors (our employees) from over 20 countries, fostering a culture focused on purpose and employee happiness.

Want to experience life at Xoriant?

In our inclusive workspace, we turn imagination into reality — everyday!

• Business for Purpose: Be part of a passionate team and create a better future through tech & innovation.
• Giving Back to Community: Build a stronger business and community by volunteering and make a positive impact in the community.
• Rise to Sustain: Support your career growth in a way that helps ensure long-term success.
• Continuous Learning: Stay curious and keep learning with us to drive innovation.
• Wellness First: Prioritize well-being with multiple health benefits & experience work-life balance.
• Rewards & Recognition: Value your work with meaningful rewards and recognitions.
• One Xoriant Family: Celebrate the joy of diversity, inclusivity and togetherness through festivals.
• Candid Connects: Connect directly with leaders and voice your opinion.
• Culture of Ideation: Be a trailblazer, bring new ideas to the fore and realize them through engineering.
• If there’s an XFactor in you, we have a chair dedicated to your name.

Equal Employment Opportunity Statement:

We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, gender, national origin, age, disability, or veteran status. Our inclusive workplace values diversity and ensures that all employees are treated fairly and with respect, promoting a culture of belonging. We strive to create a supportive environment where everyone has the opportunity to succeed and contribute to our collective success.