Job ID 199 - Process Specialist

energytec.ai; Hyderabad; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Growth academy and internal career opportunities

Five extra days of paid leave every year

Paid volunteer day every year

Parental leave that’s above and beyond legal requirements

Job summary

energytec.ai is seeking a Process Specialist in Hyderabad, India, to collaborate with AI agents on operations. You will focus on decision-making, process design, and leverage AI for operational transformation.

The ideal candidate will have a Bachelor’s degree or 2–5 years' relevant experience, strong attention to detail, and comfort with emerging automation technologies.

Benefits include internal career opportunities, extra paid leave, and parental leave beyond legal requirements.

Qualifications

• Bachelor’s degree or 2–5 years of experience in an operations, customer service, or continuous improvement role.
• Comfort working alongside digital agents and genuine curiosity about emerging automation technologies.
• Strong attention to detail, proactive problem-solving abilities, and effective time management.

Responsibilities

• Review, validate, and approve AI‑generated actions; assist in training and optimizing AI workflows.
• Execute core operations accurately, monitoring system exceptions within defined SLAs.
• Analyze operational data to identify automation opportunities and document workflows.

Skills

Attention to detail

Problem-solving

Time management

Comfort with AI technologies

Education

Bachelor’s degree or equivalent

2–5 years of experience in operations or customer service

Job description

Process Specialist

Notice Period: Max 30 days

About the role

Operations at energytec.ai are shifting from manual tasks to a Human‑Led, Agent‑Operated model. In this role, you will work side‑by‑side with AI agents that handle repetitive, data‑heavy activities, allowing you to focus on decision‑making, process design, and optimisation. This is an ideal role for a curious problem‑solver who wants to be at the forefront of AI‑driven operational transformation.

Responsibilities

• Human‑AI Collaboration: Review, validate, and approve AI‑generated actions; assist in training, testing, and providing feedback to optimise AI workflow performance.
• Operational Excellence: Execute core operations accurately, monitor system exceptions within defined SLAs, and resolve escalated customer or switching issues.
• Process Innovation: Analyse operational data to identify automation opportunities; document "happy/unhappy paths" and workflows to build future AI logic.
• Revenue & Compliance: Proactively prevent revenue leakage, support billing reconciliation, and maintain strict compliance with regulatory reporting requirements.
• Knowledge Management: Maintain accurate process maps, playbook documentation, and instruction sets for both human and AI execution.

Minimum Qualifications

• Bachelor’s degree (or equivalent), OR 2–5 years of experience in an operations, customer service, or continuous improvement role.
• AI‑First Mindset: Comfort working alongside digital agents and a genuine curiosity about emerging automation technologies.
• Execution Skills: Strong attention to detail, proactive problem‑solving abilities, and effective time management.

Preferred Qualifications

• Background in data analysis and business operations workflows.
• Proven experience in process mapping, drafting decision trees, or participating in User Acceptance Testing (UAT).
• Strong cross‑functional communication skills to collaborate with Product, Tech, and Compliance teams.

Benefits

• Growth academy and internal career opportunities.
• Five extra days of paid leave every year.
• Paid volunteer day every year.
• Parental leave that’s above and beyond legal requirements.