Jira Specialist

WSA – Wonderful Sound for All; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

WSA – Wonderful Sound for All in Bengaluru, India, seeks a Jira Specialist to ensure a stable, secure Jira/JSM platform supporting global ITSM processes. The role drives migration, automation, integrations, and continuous improvement.

You will administer Jira/JSM, develop workflows and REST integrations, and provide L2/L3 support while ensuring governance and scalable solutions for enterprise environments.

Qualifications

• Bachelor's degree in CS/IT/Engineering or related field.
• Minimum 5 years of experience with Jira Software, Confluence, and Jira Service Management.
• Experience with Atlassian Cloud and Data Center environments; cloud migrations.

Responsibilities

• Support migration from Data Center/on-prem to Atlassian Cloud.
• Administer, configure, maintain, and optimize Jira and JSM.
• Configure and improve JSM Assets/CMDB with integrations.
• Develop workflows, automations, REST API integrations, and scripting.
• Provide L2/L3 support, troubleshooting, and root cause analysis for enterprise Jira environments.
• Maintain platform standards, governance, and advise stakeholders on scalable Jira/JSM solutions.

Skills

Jira workflows

Automation

REST APIs

Stakeholder management

Analytical skills

Education

Bachelors in CS/IT/Engineering

Tools

Atlassian Jira

Jira Service Management

Confluence

CMDB tooling

Job description

Job Description:

Driven by the passion to improve quality of people's lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are looking for a Jira Specialist to ensure a stable, secure, and scalable Jira and Jira Service Management (JSM) platform supporting WSAs global ITSM processes and business needs. This role will drive platform administration, cloud migration activities, automation, integrations, and continuous improvement across the Jira ecosystem.

What you will do

• Support Jira and JSM migration activities from Data Center/on-premise environments to Atlassian Cloud.
• Administer, configure, maintain, and optimize Jira and Jira Service Management platforms.
• Configure and continuously improve JSM Assets/CMDB, including integrations and data management.
• Develop workflows, automations, REST API integrations, and scripting solutions.
• Provide L2/L3 support, troubleshooting, and root cause analysis for enterprise Jira environments.
• Maintain platform standards, documentation, governance practices, and advise stakeholders on scalable Jira/JSM solutions.

Experience

• Minimum 5 years of experience with Jira Software, Confluence, and Jira Service Management (JSM).
• Experience with Jira/JSM administration, configuration, implementation, and continuous improvement.
• Experience working with both Atlassian Cloud and Data Center environments.
• Experience supporting Jira/JSM cloud migrations.
• Experience providing L2/L3 support in enterprise environments.

Education

• Bachelors degree in Computer Science, Information Technology, Software Engineering, Information Systems, or a related field.

Skills & Competencies

• Strong knowledge of Jira workflows, automation, REST APIs, integrations, and marketplace applications.
• Hands-on experience with JSM Assets/CMDB and configuration management.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to translate business and IT requirements into scalable Jira/JSM solutions.
• Excellent communication and stakeholder management skills.

Good to Have

• Atlassian Jira/JSM certifications.
• ITIL certification.

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We cant wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.