Java Developer (Tue - Sat)

Luxoft; Mumbai, Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Luxoft in Mumbai seeks a Senior Incident Manager with a strong grasp of Customer ID Profile Core Support. You will own eyes-on-glass monitoring, triage incidents, and lead rapid restoration, coordinating with DevOps, DB, and vendor partners to drive timely service recovery.

You will document timelines, conduct postmortems, and drive improvements in observability, runbooks, and automation to ensure high service quality and faster future responses.

Qualifications

• Java expertise for enterprise systems and service integration.
• Solid Python knowledge and framework experience.
• Cloud ETL and data integration experience (e.g., AWS Glue, Spark).
• AWS services including Lambda and DynamoDB experience.
• SOAP/REST Web services understanding and usage.
• Observability tooling: logs, metrics, traces, alerts.

Responsibilities

• Triage Incident Ownership.
• Rapid intake, triage, and prioritization of alerts, tickets, and incidents.
• Act as Incident Owner during high-severity events with clear communication and swift restoration.
• Maintain real-time incident timelines and post-incident documentation.
• Troubleshooting and restoration across application, middleware, APIs, data, and infra layers.
• Root-cause isolation across the stack and dependencies.
• Use observability platforms to correlate logs, metrics, and traces to identify issues.
• Coordinate mitigations, rollbacks, and hotfixes to restore service quickly.
• Collaborate with DevOps, App Dev, DB, Network, Security, QA, and vendors.

Skills

Java

Python

Cloud ETL

AWS

Web Services

Messaging

Observability

Git

Trainable Mindset

Job description

Job Summary

The ideal candidate will have a strong understanding of Customer ID Profile Core Support and will be responsible for eyes-on-glass monitoring, incident triage and ownership, troubleshooting and restoration, app enhancements, cross-team collaboration, platform and application stack awareness, and service quality and process excellence.

Responsibilities

• Triage Incident Ownership


• Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.


• Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.


• Maintain accurate, real-time incident timelines and post-incident documentation.


• Troubleshooting Restoration


• Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.


• Use observability and monitoring platforms to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.


• Perform targeted mitigations, rollbacks, configuration fixes, and coordinate hotfixes to restore service quickly.


• Application development/enhancement


• Developing features, enhancements, and bug fixes


• Cross-Team Collaboration


• Engage with Application Development, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.


• Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring platforms to accelerate fixes.


• Facilitate postmortems and continuous improvement actions.


• Platform Application Stack Awareness


• Identify and recognize the application stack, including UI/front end, backend services, APIs, queues, databases, caches, containers, orchestration, and networking, for each impacted service to quickly isolate the source of issues.


• Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.


• Service Quality Process Excellence


• Contribute to automation and self-healing routines, including alert tuning, auto-remediation, and runbooks.


• Identify monitoring gaps and opportunities to improve observability.

Skills

Must have

• Java: Expertise in Java 25 and demonstrated experience developing enterprise systems using Java.


• Python: Strong knowledge of Python and experience with Python frameworks.


• Cloud ETL: Experience with any cloud ETL platform and data integration processes that extract data from multiple sources, transform it into a structured format, and load it into a target system. AWS Glue and Apache Spark are examples.


• AWS: Solid understanding of AWS cloud services and integration, including services such as Lambda and DynamoDB.


• Web services: Solid understanding of SOAP, REST, and Web API-based service protocols.


• Messaging: Experience with integration using any message broker and an understanding of event-based systems, including publish/subscribe, event streaming, loosely coupled architectures, and asynchronous integrations.


• Observability: Awareness of and hands‑on experience using any observability platform for monitoring, logging, metrics, traces, anomaly detection, and troubleshooting.


• Version control: Knowledge of Git.


• Candidate should be trainable, flexible to learn and have a zeal / curiosity of \"what/why/how\"

Nice to have

• Experience with FastAPI.


• Experience with Amazon Neptune.


• Experience with .NET.


• Exceptional triage and situational analysis skills for production support.


• Effective verbal and written communication skills.


• Airline domain knowledge is a plus.

Other

• Languages: English: C1 Advanced


• Seniority: Senior