IVR Developers

CrossBorders EiE Service Pvt Limited; Hyderabad; Presencial; INR 800.000 - 1.200.000; Jornada completa

Descripción de la vacante

CrossBorders EiE Service Pvt Limited seeks an IT specialist proficient in installation, development and configuration of Genesys suites (Routing, IVR, Reporting, Management) and related technologies. Experience with VHT, Voxai Softphone, workforce management and integration is preferred.

The role requires strong programming fundamentals (Java, .NET, SQL) and web technologies (XML, HTML, OOAD). Hyderabad, India based position with client support responsibilities.

Formación

• Proficiency in installation, development and configuration of listed technologies.

Responsabilidades

• Proficiency in installation, development and configuration of listed Genesys and related technologies.

Conocimientos

Genesys Routing

Genesys IVR

Genesys Reporting

Genesys Management

Call Recording

QA Monitoring

Virtual Hold Technology

Voxai Softphone

Client Installation

Workforce Management

Java

.NET

SQL

XML

HTML

Web Development

OOAD

Descripción del empleo

Must be proficient in the installation, development and configuration for the following:

• Genesys Routing: Framework & Routing
• Genesys IVR: Inbound & Outbound application support
• Genesys Reporting: CCA & Infomart
• Genesys Management: Management, Provisioning and Monitoring
• Call Recording /Provisioning & QA monitoring
• VHT: Virtual Hold Technology
• Softphone: Voxai Softphone service and client installation and support
• Work force management and Integration
• Established expertise with Java Programming, .Net Programming, SQL Programming, XML, HTML, Web Development Technologies, Object Oriented Analysis & Design