Manager - Ivalua

John Cockerill; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

John Cockerill is seeking a Senior Ivalua Consultant to join our team in Ghansoli, Navi Mumbai. The ideal candidate will have extensive experience in Ivalua configuration and a strong understanding of Procure-to-Pay (P2P) and Source-to-Pay (S2P) processes, along with a background in SAP MM.

The role involves troubleshooting user issues, managing Jira tickets, coordinating with teams across countries, and ensuring compliance with company policies. This position offers the ability to shape procurement operations while working collaboratively across international teams.

Qualifications

• Extensive experience in Ivalua platform configuration and solution design.
• Strong understanding of Procure-to-Pay (P2P) and Source-to-Pay (S2P) processes.
• Background in SAP MM.

Responsibilities

• Serve as the first point of contact for Ivalua-related support requests.
• Manage and resolve tickets in Jira.
• Configure and design the Ivalua platform.
• Develop and maintain web services (SOAP, REST, APIs).
• Coordinate with the AMS team for complex issues.

Skills

Ivalua configuration

Procure-to-Pay (P2P) processes

Source-to-Pay (S2P) processes

SAP MM

Jira

REST APIs

SOAP

Job description

Location

Ghansoli, Navi Mumbai

Job Summary

We are looking for a senior Ivalua Consultant to join our internal team and support our company's own Ivalua projects. The ideal candidate will have extensive experience in the configuration and solution design of the Ivalua platform with a strong understanding of Procure‑to‑Pay (P2P) and Source‑to‑Pay (S2P) processes and a background in SAP MM. This role involves troubleshooting user issues, coordinating with internal teams and external partners, and ensuring seamless procurement and sourcing operations.

Key Responsibilities

• Serve as the first point of contact for Ivalua‑related support requests.
• Manage and resolve tickets in Jira by diagnosing, troubleshooting, and providing solutions to users located in Belgium, Germany, USA, India, France, Finland, Poland and potentially other countries.
• Escalate unresolved issues to the AMS team (external partner) or Ivalua as necessary and follow up on progress.
• Configure and design the Ivalua platform tailored to our company's needs.
• Develop and maintain web services (SOAP, REST, APIs) and work with CSV, XML, and other business standard document types for internal use.
• Work closely with the SAP team to address integration‑related issues.
• Coordinate with the AMS team for complex issues requiring deeper analysis.
• Liaise with Ivalua for critical system issues or software bugs.
• Maintain up‑to‑date knowledge base articles for common issues and solutions.
• Provide regular reports on ticket resolution status, trends, and recurring issues.
• Suggest improvements based on user feedback and issue patterns.
• Ensure compliance with John Cockerill's policies and procedures in all support activities.

Qualifications

Extensive experience in the configuration and solution design of the Ivalua platform with strong understanding of Procure‑to‑Pay (P2P), and Source‑to‑Pay (S2P) processes and background in SAP MM.