ITSM - TeamDynamix Administrator

Teladoc Health; Hyderabad; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Teladoc Health in Hyderabad seeks an experienced ITSM Administrator/Configurator to manage TeamDynamix, configure workflows, and optimize ITIL-based processes to deliver high-quality IT services.

You will integrate with Active Directory, Jira, Salesforce, and CMDBs, build dashboards, and provide end-user training while ensuring data quality and governance.

Qualifications

• Proven experience as ITSM Administrator/Configurator.
• Strong ITIL knowledge and ITSM best practices.
• Experience creating workflows, forms, and business rules in ITSM.
• Excellent problem-solving and analytical skills.
• Effective communication with technical and non-technical stakeholders.

Responsibilities

• Administer and configure TeamDynamix ITSM platform modules (Incident, Change, Problem, Asset, Knowledge Base, Service Catalog).
• Integrate Team Dynamix iPaaS with AD, Jira, Salesforce and CMDBs.
• Customize forms, workflows, and automation rules per ITIL and org requirements.
• Develop dashboards, reports, and IT service metrics.
• Provide end-user support and training for TeamDynamix tools.
• Coordinate testing and deployment of new configurations and integrations.
• Ensure data quality, governance, and security compliance.

Skills

ITIL processes

ITSM platforms

Stakeholder communication

Problem-solving

TeamDynamix

Education

Bachelor’s degree in Computer Science or Information Systems

ITIL Foundation certification

Tools

TeamDynamix ITSM

Jira

Salesforce

Job description

We are seeking an experienced ITSM Administrator/Configurator with experience in TeamDynamix to manage, configure, and optimize our IT Service Management platform. The successful candidate will be responsible for the administration, implementation, and continuous improvement of ITSM processes, workflows, and system configurations that support high-quality IT services across the organization.

Key Responsibilities

• Administer and configure the TeamDynamix ITSM platform, including modules such as Incident Management, Change Management, Problem Management, Asset Management, Knowledge Base, and Service Catalog.
• Work with Team Dynamix, IT and business teams to integrate the Team Dynamix iPaaS software to connect with other systems (e.g., Active Directory, Jira, Salesforce, Asset Management tools, CMDBs).
• Customize forms, workflows, and automation rules to align with ITIL best practices and organizational requirements.
• Collaborate with stakeholders to gather requirements, define system enhancements, and deliver effective ITSM solutions.
• Maintain platform integrity by managing user roles, permissions, and access controls.
• Develop and maintain dashboards, reports, and metrics to monitor IT service performance and identify improvement areas.
• Provide end-user support and training to maximize adoption and efficient use of TeamDynamix tools.
• Coordinate testing and deployment of new configurations, updates, and integrations.
• Ensure data quality, compliance, and adherence to governance standards.
• Stay updated with new TeamDynamix features and industry best practices to drive continual service improvement.

Qualifications

Required

• Proven experience as an ITSM Administrator/Configurator with expertise in ITSM software.
• Strong understanding of ITIL processes and ITSM best practices.
• Experience creating and managing workflows, forms, and business rules within an ITSM platform.
• Excellent problem-solving and analytical skills.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Strong attention to detail and commitment to quality.

Preferred

• Experience with Team Dynamix IT service management software.
• Experience with other ITSM tools (e.g., ServiceNow, FreshService) is a plus.
• ITIL Foundation certification or higher.
• Experience with integrations using APIs or middleware platforms.

Education & Experience

• Bachelor’s degree in computer science, Information Systems, or related field (or equivalent experience).
• 3–5 years of experience in IT Service Management with at least 2 years focused on ITSM platform administration.