ITSM Implementation Consultant - Ivanti

Intertec Systems; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Intertec Systems in Mumbai is seeking an ITSM Implementation Consultant to support and implement ITSM tools at client sites. You will analyze business objectives, document current processes, and ensure policy alignment while coordinating with stakeholders and workshops.

The role requires a Computer Engineering graduate with 3+ years of ITSM experience, familiarity with Ivanti Service Manager, ServiceNow, and REST integrations, and strong analytical and communication skills.

Qualifications

• Computer Engineering graduate required.
• High-level ITSM qualification (e.g., ITIL, ISO20000, COBIT).
• Minimum 3 years experience in ITSM implementation.

Responsibilities

• Understand business objectives and ITSM requirements, assessing current support structures and tools.
• Participate in workshops with stakeholders to document current-state processes and produce functional specs.
• Ensure ITSM policies and processes are documented for distribution to clients.
• Implement and enhance IT Service Management tools at customer site.
• Provide post-implementation support for ITSM.
• Familiarity with REST APIs, integrations, and automation tools.
• Demonstrate strong analytical and communication skills for stakeholder coordination.

Skills

ITSM experience

Stakeholder coordination

Analytical thinking

Communication skills

Education

Computer Engineering

Tools

Ivanti Service Manager

Ivanti

ServiceNow

BMC Remedy

LANDesk Service Desk

Fresh Desk

Job description

JOB TITLE:

ITSM Implementation Consultant MUMBAI Location

JOB PURPOSE:

Support & Implementation of Service Management Tools

QUALIFICATION:

Computer Engineering Graduate

CERTIFICATIONS:

High-level ITSM qualification (e.g., ITIL, ISO20000, COBIT)

EXPERIENCE:

Minimum 3 years.

REPORTING TO:

Service delivery manager

RESPONSIBILITIES (INCLUDES ALL TASKS):

• Understand business objectives and organizational requirements for IT Service Management (ITSM), IT Asset Management and assess existing support organization structure, capabilities, processes, and tools against them
• Participates in workshops with key stakeholders across dialogic to document current-state of processes, understand requirements, and produce functional specifications
• Ensure that ITSM policies and processes are documented for distribution to clients
• Implementation and enhancements of IT Service Management Tools at Customer place
• Perform after implementation support for IT Service Management
• Familiarity with REST APIs, integrations, and automation tools
• Good analytical and communication skills for stakeholder coordination

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

• Strong proven experience in IT Service Management
• Documented and implemented customer requirements and its solution
• Followed ITSM best practices
• Implemented enterprise ITSM platform(s)
• Experience on IT Service Management Implementation from Ivanti Service Manager
• Familiarity with REST APIs, integrations, and automation tools
• Experience on Ivanti, IMS Saphire, Symphony summit, Fresh Desk, Service Now, BMC Remedy / LANDesk Service desk. Proficiency in Ivanti preferred.

SOFT SKILLS:

MANDATORY

• Positive attitude, committed to delivering great work
• Navigates difficult and/or complex situations, maintain focus and brings clarity
• Communicates confidently and effectively at all levels of management, including executives
• Challenges established thinking and working practices