Ivanti Service Management Analyst

InOpTra Digital; India; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A dynamic IT services firm in Karnataka, Bengaluru, is searching for a Mid-Senior Level Ivanti Service Management Analyst. In this full-time role, you will be responsible for administering the Ivanti Service Manager platform, optimizing ITSM processes, and ensuring operational excellence. The ideal candidate will have 2-4 years of relevant experience and strong ITIL knowledge. Embrace the opportunity to drive continuous improvements while collaborating with stakeholders and training end users.

Qualifications

• 2-4 years of experience in ITSM administration, preferably with Ivanti Service Manager.
• Strong understanding of ITIL-aligned workflows and service catalog management.
• Experience in troubleshooting and minor configuration changes.

Responsibilities

• Administer Ivanti Service Manager platform and maintain stability.
• Update and enhance workflows and business rules.
• Manage and refresh the Service Catalog based on business needs.

Skills

ITSM administration

Ivanti Service Manager

ITIL-aligned workflows

Troubleshooting

Communication skills

Education

ITIL Foundation certification

Ivanti Administrator certification

Tools

Ivanti configuration

SQL

Job description

Ivanti Service Management Analyst (offshore)

Role Description

Serve as the day‑to‑day administrator and process tuning for Ivanti Service Management. Responsibilities include managing workflows, updating the service catalog, implementing continuous improvements, and ensuring operational excellence in ITSM processes. This role is critical for sustaining and optimizing Ivanti capabilities for the client.

Daily Responsibilities

• Administer Ivanti Service Manager platform and maintain stability
• Update and enhance workflows, business rules, and notifications
• Manage and refresh the Service Catalog based on business needs
• Implement continuous improvements for ITSM processes and automation
• Monitor SLAs, escalations, and performance metrics
• Support resolver groups and ensure accurate assignment rules
• Provide L2/L3 support for Ivanti‑related incidents and requests
• Document changes and maintain configuration baselines
• Collaborate with stakeholders for new requirements and enhancements
• Train end‑users and create knowledge articles for common tasks

Expected Experience

• 2‑4 years in ITSM administration, preferably with Ivanti Service Manager
• Strong understanding of ITIL‑aligned workflows and service catalog management
• Experience in troubleshooting and minor configuration changes

Key Qualifications

• Proficiency in Ivanti configuration: forms, workflows, SLAs, dashboards
• Familiarity with CMDB and asset relationships
• Strong communication and documentation skills
• Ability to manage multiple priorities and deliver continuous improvements

Additional Qualifications

• Certifications: ITIL Foundation; Ivanti Administrator certification preferred
• Exposure to Ivanti Neurons and related modules
• Basic SQL and reporting skills
• Experience with integrations and API troubleshooting is a plus

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Information Technology

Industries

• IT Services and IT Consulting