ITSM

GAVS Technologies N.A., Inc; Chennai District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

GAVS Technologies N.A., Inc is seeking an experienced TSM Lead to design, implement, and optimize IT service management processes based on ITIL best practices in Chennai. You will drive ITSM tool configuration, integration, and continuous improvement across the service desk and IT operations teams.

The role requires 5+ years in IT Service Management, with ITIL Expert preferred, and a strong track record of meeting SLAs while mentoring staff and coordinating cross-functional teams.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT Service Management, preferably in a senior or lead role.
• Deep understanding of ITIL framework and certification (ITIL Expert preferred).

Responsibilities

• Design, implement, and optimize IT Service Management processes based on ITIL best practices.
• Lead ITSM tool configuration, customization, and integration to enhance service delivery.
• Conduct regular assessments of ITSM processes to identify areas for improvement and implement changes accordingly.
• Collaborate with IT teams to ensure that service level agreements (SLAs) are met and continuously monitored.
• Provide training and support to staff on ITSM tools and processes to foster a culture of continuous improvement.
• Analyze service performance data and prepare reports for management to aid decision-making.
• Manage incident, problem, change, and release management initiatives to minimize disruptions and improve service availability.

Skills

ITSM

ITIL

SLA management

Incident management

Change management

Education

Bachelor's degree in CS/IT or related field

Job description

TSM Support Job Description

Responsibilities

• Design, implement, and optimize IT Service Management processes based on ITIL best practices.


• Lead ITSM tool configuration, customization, and integration to enhance service delivery.


• Conduct regular assessments of ITSM processes to identify areas for improvement and implement changes accordingly.


• Collaborate with IT teams to ensure that service level agreements (SLAs) are met and continuously monitored.


• Provide training and support to staff on ITSM tools and processes to foster a culture of continuous improvement.


• Analyze service performance data and prepare reports for management to aid decision-making.


• Manage incident, problem, change, and release management initiatives to minimize disruptions and improve service availability.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.


• Minimum of 5 years of experience in IT Service Management, preferably in a senior or lead role.


• Deep understanding of ITIL framework and certification (ITIL Expert preferred).