ITSM Functional

Cloudxtreme; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Cloudxtreme is seeking a ServiceNow Functional Consultant/Business Analyst with 3–4 years of hands-on ITSM experience. You will configure forms, workflows, UI policies, business rules, the Service Catalog, and CMDB to support IT service delivery.

Preference given to candidates with CSA, ITIL 4 Foundation, or CIS-ITSM certifications and strong written and verbal communication to articulate solutions to varied audiences within an Agile/Scrum environment.

Qualifications

• Minimum 3–4 years hands-on experience as a ServiceNow Functional Consultant or Business Analyst focusing on ITSM.
• Strong knowledge of forms, workflows, UI policies, business rules, Service Catalog, and CMDB.
• Experience in Agile/Scrum development environments.
• Excellent written and verbal communication; ability to translate technical concepts to business terms.
• Strong analytical and problem-solving abilities with a process-driven mindset.
• Preferred certifications: CSA, ITIL 4 Foundation, CIS for ITSM.

Responsibilities

• Hands-on experience as a Functional Consultant or Business Analyst on ServiceNow ITSM.
• Configure forms, workflows, UI policies, and business rules in ServiceNow.
• Manage Service Catalog and CMDB configurations.
• Work in Agile/Scrum development environments.
• Communicate complex solutions to diverse audiences.
• Apply analytical and process-driven approaches to problems.

Skills

ServiceNow

ITSM

Agile/Scrum

Communication

Analytical thinking

Education

ITIL 4 Foundation

CSA - ServiceNow

CIS-ITSM

Tools

ServiceNow CMDB

ServiceNow Workflows

Job description

Role & responsibilities

Experience: Minimum of 3-4 years of hands-on experience as a Functional Consultant or Business Analyst on the ServiceNow platform, with a strong focus on ITSM modules.

Platform Knowledge: Proficiency in configuring key ServiceNow areas such as forms, workflows, UI policies, business rules (functional understanding), the Service Catalog, and the Configuration Management Database (CMDB).

Methodologies: Experience working in Agile/Scrum development environments.

Communication: Excellent written and verbal communication skills, with the ability to articulate technical solutions in business terms to diverse audiences.

Analytical Skills: Strong analytical and problem-solving abilities, with keen attention to detail and a process-driven mindset.

Certifications (Preferred):

• ServiceNow Certified System Administrator (CSA)
• ITIL 4 Foundation certification
• ServiceNow Certified Implementation Specialist (CIS) - specifically for ITSM is highly desirable