ITS_Team Lead

Bosch Group; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Bosch Global Software Technologies Private Limited seeks an experienced IT Access Management Lead to supervise a 20+ member team, shaping a secure, efficient IT environment. You will oversee provisioning, modification, and deactivation of user accounts, enforcing least-privilege access and IAM controls.

The role emphasizes ITIL-aligned incident management, audits for regulatory compliance, and strong liaison with stakeholders across departments to ensure clear communication and timely resolution

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 9 years of experience in IT Support Services.
• ITIL certification is highly desirable.
• Experience in managing a team of 20 or more associates.
• ITIL Framework: In-depth understanding and application of ITIL principles and practices.
• Incident Management: Proven experience in managing and resolving incidents promptly.
• Active Directory: Proficiency in administering Active Directory, including user management and group policy configuration.
• Network Administration: Basic knowledge of network protocols, configurations, and troubleshooting techniques.
• Tools: Experience with IAM technologies and tools for identity provisioning, role management, and access governance.
• Soft Skills: Leadership, Communication, Problem-Solving, Time Management, Customer Service.

Responsibilities

• Supervise and mentor team, fostering a collaborative and high-performance work environment.
• Oversee the provisioning, modification, and deactivation of user accounts and access permissions, ensuring adherence to the principle of least privilege.
• Incident Management: Manage and resolve incidents promptly, in alignment with ITIL best practices.
• Maintain compliance with organizational standards and regulatory requirements.
• Audit and Compliance: Conduct regular access reviews and quality audits to ensure compliance with internal policies.
• Stakeholder Communication: Act as a liaison between the team and other departments, ensuring clear and effective communication regarding access management.

Skills

ITIL Framework

Incident Management

Leadership

Communication

Problem-Solving

Time Management

Customer Service

Scripting languages

Education

Bachelor's degree in Computer Science/IT or related field

Tools

Active Directory

IAM technologies

Ticketing tools

Job description

• Legal Entity: Bosch Global Software Technologies Private Limited

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Roles & Responsibilities :
Supervise and mentor team, fostering a collaborative and high-performance work environment.

Oversee the provisioning, modification, and deactivation of user accounts and access permissions, ensuring adherence to the principle of least privilege.?

Incident Management: Manage and resolve incidents promptly, in alignment with ITIL best practices.?

Maintain compliance with organizational standards and regulatory requirements.?

Audit and Compliance: Conduct regular access reviews and quality audits to ensure compliance with internal policies?

Stakeholder Communication: Act as a liaison between the team and other departments, ensuring clear and effective communication regarding access management.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field.?

Experience :

9 years of experience in IT Support Services.?

ITIL certification is highly desirable.?

Experience in managing a team of 20 or more associates.

Mandatory/requires Skills :

ITIL Framework: In-depth understanding and application of ITIL principles and practices.?

Incident Management: Proven experience in managing and resolving incidents promptly.?

Active Directory: Proficiency in administering Active Directory, including user management and group policy configuration.?

Network Administration: Basic knowledge of network protocols, configurations, and troubleshooting techniques.?

Tools: Experience with IAM technologies and tools for identity provisioning, role management, and access governance.?

Soft Skills:

Leadership: Ability to lead, motivate, and develop a team effectively.?

Communication: Strong verbal and written communication skills, capable of conveying technical information to non-technical stakeholders.?

Problem-Solving: Excellent analytical skills to identify issues and implement effective solutions.?

Time Management: Proven ability to manage multiple tasks and priorities in a fast-paced environment.?

Customer Service: Commitment to delivering exceptional support and maintaining positive user relationships.

Preferred Skills :
Experience in a large-scale IT environment supporting diverse technologies and user groups.?

Familiarity with IAM, ticketing tools and technologies.?

Knowledge of scripting languages for automation purposes.