ITIL (Incident/Service/Project Management)

Infosys; Pune District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Infosys invites applications for a role in Cloud Infrastructure Services. You will be part of a delivery team focused on ensuring design, development, validation and support activities to satisfy client needs in the technology domain.

You will gather detailed requirements, translate them into system specifications, and contribute to project estimations and governance to drive successful outcomes in the client’s digital transformation journey.

Qualifications

• ITIL processes including Incident, Problem and Change Management are required.
• Strong experience in incident management and service request handling.
• Ability to plan, track and coordinate project activities with stakeholders.

Responsibilities

• Ensure effective Design, Development, Validation and Support activities for clients.
• Gather requirements and translate into system requirements.
• Contribute to accurate project estimations and milestones.
• Support clients through their digital transformation journey.

Skills

Incident Management

Service Request Management

ITIL

Project Management

Stakeholder Management

Risk Management

Education

Master of Engineering

Master of Technology

Bachelor of Computer Applications

Bachelor of Engineering

Bachelor of Technology

Tools

ITSM tools

Job description

Roles ResponsibilitiesA day in the life of an Infoscion

• As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain.
• You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements.
• You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers.
• You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

Technical Requirement

Apply if you have strong experience in Incident Management and Service Request Management.

• Hands-on knowledge of ITIL processes such as Incident, Problem, and Change Management is required.
• Experience in Project Management, including planning, tracking, and coordination of projects.
• Ability to work with stakeholders, manage risks/issues, and ensure service delivery.
• Exposure to Quantitative Project Management (QPM), reporting, and operational governance is preferred.

Educational Requirement

• Master Of Engineering
• Master Of Technology
• Bachelor Of Comp. Applications
• Bachelor of Engineering
• Bachelor Of Technology

Preferred Skills

• Foundational->IT User Management->Incident and Request Management
• Foundational->Service Management->ITIL
• Foundational->Project Management->Project Management
• Technology->Architecture->Architecture - ITIL
• Technology->Risk Management->Risk Management System

Service Line

Cloud Infrastructure Services