ITIL (Incident/Service/Project Management)

Infosys; Maharashtra; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Infosys in Maharashtra seeks a professional with strong Incident and Service Request management experience to ensure high-quality service delivery. You will apply ITIL disciplines (Incident/Problem/Change) and contribute to project planning, estimation, and governance.

The role requires coordinating with stakeholders, managing risks, and delivering reliable IT services. Ideally you have exposure to Quantitative Project Management (QPM), reporting and governance, enabling data-driven decisions

Qualifications

• Strong experience in Incident Management and Service Request Management.
• Hands-on knowledge of ITIL processes such as Incident, Problem, and Change Management.
• Experience in Project Management including planning, tracking and coordination.
• Ability to work with stakeholders, manage risks/issues, and ensure service delivery.
• Exposure to Quantitative Project Management (QPM), reporting, and operational governance preferred.

Responsibilities

• As part of the Infosys delivery team, your primary role is to ensure effective Design, Development, Validation and Support activities.
• Gather requirements and specifications to understand client requirements in detail and translate into system requirements.
• Play a key role in overall estimation of work to provide information on project estimations to Technology leads and Project Managers.

Skills

Incident Management

Service Request Management

ITIL Processes

Project Management

Stakeholder Management

Risk & Issue Management

QPM / Reporting

Operational Governance

Job description

Strong experience in Incident Management and Service Request Management. Hands‑on knowledge of ITIL processes such as Incident, Problem, and Change Management is required. Experience in Project Management, including planning, tracking, and coordination of projects. Ability to work with stakeholders, manage risks/issues, and ensure service delivery. Exposure to Quantitative Project Management (QPM), reporting, and operational governance is preferred.

A day in the life of an Infoscion

• As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain.
• You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements.
• You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers.