iTero Field Service Support, Mumbai

Align Technology; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Align Technology is looking for a dedicated professional in Mumbai to work closely with dental accounts, ensuring effective product deployment and training with a focus on the iTero system. Candidates should possess a Bachelor of Dental Surgery, excellent interpersonal skills, and the ability to function in a fast-paced environment. This role includes responsibilities such as customer feedback reporting, in-field assessment, and building strong business relationships. Join a growing team committed to innovation in dental technology.

Qualifications

• Ability to discuss technical issues with non-technical end users.
• Strong technical troubleshooting abilities.
• Ability to work cross-functionally.

Responsibilities

• Responsible for working with assigned accounts.
• Provide daily feedback and reporting to management.
• Cooperate with sales team to develop high-performance strategies.
• Ensure professional dress code is maintained.
• Evaluate customer and product knowledge.

Skills

Interpersonal skills

Troubleshooting

Detail-oriented

Fast-paced environment adaptability

Education

Bachelor of Dental Surgery

Tools

MS Windows Operating Systems

Job description

About this opportunity

Align Technology is a global medical device company with industry-leading innovative products such as Invisalign clear aligners, iTero Intraoral scanners, and OrthoCAD digital services that help dental professionals achieve the clinical results they expect and deliver effective, cutting‑edge dental options to their patients.

Department: Operations

Location: APAC-India

Description

Align Technology has always set the bar for leadership and change in our industry by constantly innovating to bring new and better solutions to doctors and their patients. In 1999, Align Technology pioneered the invisible orthodontics market with the introduction of the Invisalign system and by 2001 had manufactured one million unique clear aligners. By combining digital treatment planning and mass‑customization, with shape‑engineering based on biomechanical principles, we have revolutionised the orthodontic industry. Today, we’ve helped treat over 5 million patients with the Invisalign system and are driving the evolution in digital dentistry with the iTero Intraoral scanner – helping to modernise today’s practices by replacing physical impressions, taking treatment planning online, and creating the potential to enable and improve almost every type of dental treatment offered.

Location - Mumbai

Location - Mumbai

Role expectations

In this role, you will…

Potential absorption, basis performance – into clinical or sales division.

• Work timings (possible visits at 8:30am – 8 PM); 6 days working (Monday to Saturday)
• Instrument to be carried around (10 Kg)
• Essential duties include but are not limited to the following:

Deliver Results

• Responsible for working with assigned accounts and team within the organisation.
• Provide all appropriate reporting to Manager including feedback from customers on a Daily report.
• Work closely with sales team to develop a high‑performance team in India.

Drive the Best Outcomes

• Acquire and maintain detailed knowledge of the company’s product – iTero.
• Provide training in product knowledge, selling skills and territory management, and Align Terms and Conditions of Business.
• Co‑operation with co‑colleagues through observation during co‑travel, frequent feedback and the analysis of data.
• Evaluate levels of customer, product and systems knowledge via in‑field assessment.
• Provide appropriate training and field coaching as required.
• Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high‑value activity and selling.
• Ensure professional dress code and attitude is maintained at all times.
• Keep abreast of what competitors are doing and update Marketing Manager of market intelligence and pulses in the market.
• Be responsible for all quality updates records and customer product feedback for India market.
• Perform other duties as assigned.

What We’re Looking For

In this role, you’ll need …

Technical Qualifications

• The following skills are required:
• Ability to effectively and systematically troubleshoot and qualify issues.
• Ability to simply and clearly discuss technical issues with non‑technical end users including customers.
• A good understanding of and ability to troubleshoot MS Windows Operating Systems.

Non‑Technical Qualifications

• Must have good interpersonal skills and the ability to work cross‑functionally.
• Ability to focus attention to detail.
• Ability to perform in a fast‑paced, highly dynamic environment.
• Dynamic, optimistic, accurate, results‑oriented, hard‑working, creative.
• Ability to work without constant supervision.
• Able to flourish in a young international company experiencing significant growth (i.e. roll‑up sleeves approach and able to deal with ambiguity).
• Ability to communicate effectively with people in all areas of a company is vital. Willing to reassess and reorganise when traditional solutions are not working. The incumbent should be able to work within a multi‑cultural team and have superior interpersonal skills.

EDUCATION And/or EXPERIENCE

• Bachelor of Dental Surgery (Mandatory)

SKILLS REQUIRED: LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals in English.
• Ability to actively perform both internal and external correspondence.

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Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, colour, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorised to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.