IT Vendor Management - Emerging Lead

State Street; Bengaluru; Hybrid; INR 1,300,000 - 1,700,000; Full time

Job summary

State Street is seeking a Senior Associate - IT Vendor Governance to support governance across IT vendors, ensuring compliance with policies and regulatory expectations. You will handle vendor risk data management, reporting, and stakeholder coordination under guidance from senior leads.

The role emphasizes operational governance, documentation discipline, and collaboration with IT delivery, procurement, risk, and compliance teams.

Qualifications

• Degree-level qualification in Technology/Business or other relevant subject.
• Ability to manage multiple tasks and meet deadlines in a structured environment.
• Experience in regulated financial services, banking, or large enterprise environment preferred, with exposure to internal controls and audit expectations.

Responsibilities

• Support execution of IT vendor governance activities in line with policies, standards, and procedures.
• Assist in onboarding, periodic reviews, renewals, and offboarding of IT vendors.
• Maintain accurate vendor records, governance artifacts, and documentation repositories.
• Coordinate governance forums, meetings, and reviews by preparing dashboards, presentations, and minutes of meetings.
• Track actions and commitments arising from governance reviews.
• Prepare periodic vendor governance dashboards, scorecards, and MIS reports.
• Identify opportunities to improve governance processes, automation, and reporting efficiency.

Skills

Attention to detail

Communication skills

Stakeholder coordination

Documentation discipline

Team collaboration

Education

Degree level qualification in Technology/Business or other relevant subject

Tools

Power BI

SharePoint

Job description

Who we are looking for:

Global Technology Services (GTS) owns the management of a large and complex set of outsourcing arrangements. These arrangements include relationships with third‑party service providers as well as internal agreements across legal entities and business lines.

The IT Vendor Performance and Outsourcing Management (VPOM) team is established within GTS to:

• Provide centralized oversight and administration of outsourcing activities


• Support effective and consistent management of IT outsourcing arrangements

The team works closely with IT delivery and relationship management functions, as well as with Global Procurement Services, Third Party Risk Management (TPRM), Legal, and Finance.

The Senior Associate - IT Vendor Governance supports the execution of vendor governance processes across IT vendors, ensuring compliance with enterprise policies, contractual standards, and regulatory expectations. The role focuses on operational governance activities, vendor risk data management, reporting, and stakeholder coordination under guidance from senior governance leads.

What you will be responsible for:

Vendor Governance & Oversight

• Support execution of IT vendor governance activities in line with established policies, standards, and operating procedures.


• Assist in onboarding, periodic reviews, renewals, and offboarding of IT vendors.


• Maintain accurate vendor records, governance artifacts, and documentation repositories

Stakeholder Coordination

• Act as a coordination point between vendors, internal IT teams, risk, compliance, and procurement functions.


• Support governance forums, meetings, and reviews by preparing dashboards, presentations, and minutes of meetings.


• Track actions and commitments arising from governance reviews.

Data, Reporting & Continuous Improvement

• Prepare periodic vendor governance dashboards, scorecards, and MIS reports.


• Ensure data accuracy across vendor inventories, risk trackers, and performance metrics.


• Identify opportunities to improve governance processes, automation, and reporting efficiency.

Contract & Commercial Governance

• Assist with tracking contractual obligations, SLAs, KPIs, and compliance metrics.


• Support review of statements of work (SOWs), change requests, and governance clauses from a policy‑alignment perspective.


• Monitor SLA performance data and elevate deviations as required.

Risk & Compliance Support

• Coordinate vendor risk assessments (e.g., TPRM, SOC reports, information security reviews) under guidance from senior team members.


• Track risk findings, remediation actions, and follow-ups with vendors and internal stakeholders.


• Support audit and regulatory requests by compiling evidence and governance documentation

What we value:

• Basic understanding of IT vendor management, outsourcing models, and third‑party risk concepts.


• Strong attention to detail and documentation discipline.


• Ability to liaise across multiple stakeholders and functions.


• Strong written and verbal communication skills


• Willingness to learn and grow within a governance function.

Mandatory skills / experience:

• Degree level qualification in Technology/Business or other relevant subject with overall experience of 3 - 5 years in IT/Non IT Vendor Management, IT/Non IT Governance, Outsourcing Management, Third‑Party Management, or a related technology governance / operations role.


• Ability to manage multiple tasks and meet deadlines in a structured environment.


• Experience working in a regulated financial services, banking, or large enterprise environment preferred, with exposure to internal controls and audit expectations.


• Demonstrated ability to follow standardized, repeatable governance processes consistently and accurately.


• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word, Outlook, Power BI, Sharepoint) for reporting, governance tracking, and documentation.

Additional requirements / Good to have skills:

• Certification in Project management, Agile, Kaizen will be a plus.


• Work experience supporting multiple geographies is an added advantage


• Experience in execution transformation programs/project is a plus

Mode of work: Compliant with State Street Policy of Work from office/home

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them.

Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

Why this role is important to us:

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artifici