IT & Training Officer

Jaljeevika; Pune District; In loco; INR 800.000 - 1.600.000; Part-time

Descrizione del lavoro

Jaljeevika Infotech Pvt Ltd in Pune, Maharashtra seeks a software/IT professional to build and maintain Fieldflow and related platforms. The role blends development, user support, and training for staff, field teams, and partners.

You will translate field needs into technical requirements, fix issues, and deliver training, manuals, and tutorials to help users adopt the tools with confidence. Willingness to travel is required.

Competenze

• 2 to 5 years of software development/IT experience.
• Bachelor's degree in computer science, information technology, computer applications, engineering or related field.
• Experience building or maintaining web or mobile applications.
• Working knowledge of JavaScript, Python, PHP, Java, React or Node.js.
• Experience with databases, SQL, APIs, Git and software testing.
• Ability to explain technical ideas clearly in Hindi and English; regional language helpful.

Mansioni

• Develop, customise, test and maintain features for Fieldflow and other platforms.
• Turn user needs into technical requirements; talk to programme and field teams.
• Build and maintain applications, forms, dashboards, reports and integrations.
• Fix bugs and performance issues; improve confusing interfaces.
• Collaborate with external developers and vendors throughout development lifecycle.
• Maintain documentation and a record of platform updates.

Conoscenze

Software development

IT support

Digital platforms

Bilingual English/Hindi

Formazione

Bachelor's degree

Strumenti

Git

SQL

APIs

Testing

Descrizione del lavoro

Jaljeevika runs Fieldflow and several other digital platforms. We need someone to build them, keep them working, and teach people to use them.

The work splits three ways: writing and fixing code, supporting users day to day, and running training. The users are programme staff, field teams and partner organisations, and their comfort with technology varies widely. So the job suits someone who can turn what a field worker describes into working software, then explain that software to people with very different levels of technical skill.

Position Details

• Location: Pune, Maharashtra (with travel to field locations)
• Openings: 1
• Type: Contract
• Experience: 2 to 5 years

Building and maintaining the platforms

• Develop, customise, test and maintain features for Fieldflow and the other platforms.
• Talk to programme and field teams about what they need, and turn that into technical requirements.
• Build and maintain applications, digital forms, dashboards, reports and integrations.
• Fix bugs, slow performance, and parts of the interface that confuse users.
• Work with outside developers and technology vendors through development, testing, deployment and maintenance.
• Keep the source code, the technical documentation and a record of platform updates in order.

Training and adoption

• Find out which digital skills staff, field teams and partners are missing.
• Run training on Fieldflow and the other platforms, in a classroom, online and in the field.
• Write user manuals, quick-reference guides and video tutorials in plain language.
• Sit with users who have limited digital literacy and walk them through the tools by hand.
• Train internal trainers and platform champions, so support does not depend on one person.
• Collect feedback, and check whether the training actually improves how people use the platform and the quality of the data they enter.

Support and data

• Handle daily requests about platform access, user accounts, mobile apps and ordinary IT problems.
• Troubleshoot devices, connectivity, data entry, synchronisation and reporting.
• Help with data validation, cleaning, migration and routine reports.
• Set up access controls, backups and data protection practices.
• Log support requests, watch for problems that keep returning, and suggest fixes.

What you need

• 2 to 5 years of experience in software development, IT support or digital platform work.
• A bachelor's degree in computer science, information technology, computer applications, engineering or a related field. Equivalent practical experience counts.
• Experience building or maintaining web or mobile applications.
• Working knowledge of at least one relevant language or framework, such as JavaScript, Python, PHP, Java, React or Node.js.
• Experience with databases, SQL, APIs, Git and software testing.
• Experience training users, demonstrating a product, or providing technical support.
• The ability to explain technical ideas clearly in Hindi and English. A relevant regional language helps.
• Willingness to travel and work alongside field teams.

Useful, but not required

• Experience in the development sector or with rural technology programmes.
• Familiarity with mobile data collection, offline apps, dashboards, and places where the network drops.
• Some understanding of cloud hosting, deployment and basic cybersecurity.

How we will know it is going well

• The platforms stay up, and technical problems get resolved quickly.
• Staff and field teams use the digital tools regularly, without needing to be pushed.
• The data is more complete and more accurate, and reports arrive on time.
• Software improvements come out of what the field reports.
• The documentation and training material exist, and people can follow them.