IT-System Specialist Intern-1

ALTEN India; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Alten Group in Bengaluru seeks an IT Department Systems Specialist/Associate Engineer/Sr. Systems Specialist to manage user onboarding/offboarding, install operating systems via SCCM, ensure system hardening, and handle HW/SW issues with vendors when needed.

You will resolve L1/L2 tickets within SLA, configure tools/access, perform asset lifecycle and inventory management, conduct periodic audits, support network printers, and follow IT/IS policies while learning new tools and technologies.

Job description

Job Description – IT Department Systems Specialist/Associate Engineer/Sr. Systems Specialist

• User onboarding & offboarding management
• Ensure asset readiness by installing operating systems via SCCM and basic software installation
• Ensure the checklist is followed and confirm the system is hardened
• Handling of L1 & L2 tickets within the targeted SLA
• Configuring customer-specific tools and accesses
• Troubleshooting and fixing HW & SW related issues by coordinating with vendors if required
• Upgradation of HW & SW when required
• User data backup
• Performing periodic audits for HW & SW assets
• Network printer installation and troubleshooting
• Asset tracking and managing the asset inventory
• Management of asset life cycle
• Ticket management in ITSM ticketing tool based on ITIL standards
• Troubleshooting non-compliant systems of SCCM, In-tune, Endpoint & patch
• Ensuring IT asset segregation on a project-wise basis
• Installation of operating systems, hardware, and software
• Adherence to IT&IS policies and processes
• Basic troubleshooting of IT software & hardware
• Learning and troubleshooting new tools and services
• Understanding user problems and resolving issues within the defined SLA
• Ready to adopt any new technology
• Asset inventory management
• Ensuring IT asset segregation on a project-wise basis.