IT System Administrator - Global Medical Affairs

Viatris; Bengaluru; On-site; INR 1,000,000 - 1,400,000; Full time

Job summary

A global healthcare company is looking for an IT System Administrator to support and optimize various medical systems. The ideal candidate will have extensive experience with Veeva systems, strong problem-solving skills, and knowledge of regulatory requirements. This full-time position is based in Bengaluru, India, and offers the chance to lead AI initiatives and work within a dynamic team.

Qualifications

• 7-10 years of experience in a technical role supporting medical systems.
• At least 5 years specifically with Veeva Medical CRM Engage.
• Strong understanding of medical operations processes and regulatory requirements.

Responsibilities

• Serve as the primary technical expert for various medical systems.
• Lead the implementation and maintenance of these systems.
• Provide technical guidance and support for system integrations.

Skills

Expertise in Veeva Medical CRM Engage

Strong problem-solving skills

Excellent communication and interpersonal skills

Experience with system integration and data migration

Knowledge of SQL and data management

Education

Bachelor’s degree in Computer Science, Information Technology, or Life Sciences

Advanced degree

Tools

Veeva systems

Cloud-based solutions

Job description

Overview

IT System Administrator - Global Medical Affairs at Viatris. The Senior Technical Subject Matter Expert (SME) will support Veeva Medical CRM Engage, Veeva Vault MedComms, Medical Insights, Medical Data clouds (IQVIA, Veeva), Medical Information Anju IRMS, Patient Support Clozapine REMS digital platforms, and Medical Website portals based on Sitecore/Salesforce technology. The ideal candidate will possess deep technical knowledge and hands-on experience with these systems, with a strong understanding of Medical Operations and GxP & 21CFR part 11 compliance. Understanding and experience of AI is a must-have, with predictive/generative or agentic AI in the Medical space considered a plus. This role involves technical leadership, system optimization, system architecture, and ensuring seamless integration and functionality of our medical systems.

Responsibilities

• Serve as the primary technical expert for Veeva Medical CRM Engage, Veeva Vault MedComms, Medical Insights, Medical Data clouds (IQVIA, Veeva).
• Serve as the primary technical expert for Medical Information Anju IRMS, Patient Support Clozapine REMS digital platforms, and Medical Websites based on Sitecore/Salesforce.
• Lead the implementation, configuration, and maintenance of these systems to support medical operations.
• Lead Artificial Intelligence (AI) initiatives (POC and production scale-up) in Medical Space.
• Collaborate with cross-functional teams including Medical Operations, IT, and external vendors to ensure system alignment with business needs.
• Provide technical guidance and support for system integrations, data migrations, and upgrades.
• Develop and maintain system documentation, including technical specifications, user guides, and SOPs.
• Troubleshoot and resolve technical issues related to the supported systems, ensuring minimal disruption to medical operations.
• Conduct training sessions and workshops for end-users to enhance system utilization and efficiency.
• Stay current with industry trends and advancements in medical systems and technology to recommend improvements and innovations.
• Ensure compliance with regulatory requirements (GxP, 21CFR Part 11) and company policies in all system-related activities.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Life Sciences, or a related field. Advanced degree preferred.
• Minimum of 7-10 years of experience in a technical role supporting medical systems, with at least 5 years specifically working with Veeva Medical CRM Engage, MedComms, Anju IRMS, and Web portals/digital platforms.
• Strong understanding of medical operations processes and regulatory requirements.
• Proven experience in system implementation, configuration, and maintenance.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Experience with system integrations, data migrations, and upgrades.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Certification in Veeva systems is a plus.

Technical Skills

• Proficiency in Veeva Medical CRM Engage, MedComms, Anju IRMS, and digital platforms.
• Knowledge of SQL, database management, and data analysis.
• Familiarity with medical data standards.
• Experience with cloud-based solutions and SaaS platforms.
• Understanding of GxP, 21 CFR Part 11, and other regulatory requirements.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology and Project Management

Industries

• Pharmaceutical Manufacturing

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