IT Support & System Executive

Educohire; Surat; On-site; INR 223,000 - 257,000; Full time

Job summary

Educohire in Ichchapore, Surat, seeks an IT Support & Systems Executive to provide day‑to‑day technical support, maintain computer systems, software, printers, and networks, and assist with basic IT security. The role requires troubleshooting hardware and software issues and supporting employees with IT needs.

Responsibilities include asset maintenance, coordinating with external IT vendors, managing user accounts (AD), and supporting LAN/Wi‑Fi and security measures.

Qualifications

• Bachelor's/Diploma in CS/IT/CA or related field preferred.
• Practical knowledge of computer hardware, software, networking and system support.
• 1–3 years of relevant IT support experience; able to handle routine issues independently.

Responsibilities

• Provide basic technical support for desktops, laptops, hardware and peripherals.
• Install, configure, update, and uninstall software and applications as required.
• Troubleshoot hardware, software, OS and application issues.
• Assist in LAN/Wi‑Fi setup and basic connectivity problems.
• Manage user accounts, AD, and coordinate with IT vendors for support.
• Monitor antivirus, cybersecurity and ensure legitimate software usage.
• Support AI tools and stay open to new technologies.

Skills

IT Support

Networking basics

Troubleshooting

Active Directory

Printer support

Education

Bachelor's Degree / Diploma in Computer Science, Information Technology, Computer Applications, Hardware & Networking

Tools

FortiGate

SonicWall

Job description

Job Description: IT Support & Systems Executive

Location: Ichchapore, Surat
Designation: IT Support & Systems Executive
Employment Type: Full-Time
Experience Required: 13 Years
Salary: 20,000–23,000 per month

Role Summary

A reputed organization is looking for a technically sound and solution-oriented IT Support & Systems Executive to provide day‑to‑day technical support and maintain the organization's computer systems, software, printers, networks, and basic IT security.

The candidate will be responsible for troubleshooting hardware and software issues, supporting employees with IT‑related requirements, maintaining IT assets, and coordinating with external IT vendors whenever required.

Key Responsibilities

IT Support & Troubleshooting

• Provide basic technical support for desktops, laptops, computer hardware, and peripherals.
• Install, configure, update, and uninstall software and applications as required.
• Troubleshoot hardware, software, operating system, and application‑related issues.
• Troubleshoot employee IT issues using a practical and problem‑solving approach.

Printer & Peripheral Support

• Install, configure, and troubleshoot printers, including:
  • Laser printers
  • Thermal printers
  • Inkjet printers
• Ensure smooth functioning of computer peripherals and related equipment.

Network & System Support

• Support LAN and Wi‑Fi network setup and troubleshoot basic connectivity issues.
• Assist in managing workgroups, domains, user accounts, and Active Directory.
• Support basic configuration and troubleshooting of firewalls such as FortiGate and SonicWall.

IT Security

• Monitor and support antivirus, ransomware, malware, and other cybersecurity protection measures.
• Ensure only genuine and authorized software is installed and used across company systems.
• Educate users about the risks and consequences of using pirated or unauthorized software.

IT Records & Vendor Coordination

• Maintain basic records of IT systems, software, hardware, and IT assets.
• Coordinate with IT vendors and service providers for technical support whenever required.
• Ensure timely resolution of routine IT‑related issues.

Technology Support

• Support employees in using AI‑based productivity tools such as ChatGPT, Claude, and other relevant tools.
• Remain open to adopting new technologies and adapting to evolving business requirements.

Qualification

• Bachelor's Degree / Diploma in Computer Science, Information Technology, Computer Applications, Hardware & Networking, or a related discipline will be preferred.
• Candidates should possess practical knowledge of computer hardware, software, networking, and system support.

Experience & Candidate Profile

• 1–3 years of relevant experience in IT support, hardware and networking, system administration, or IT infrastructure support.
• Practical hands‑on experience in independently handling routine IT issues.
• Strong troubleshooting and problem‑solving abilities.
• Solution‑oriented approach with willingness to learn and adopt new technologies.
• Ability to adapt to evolving roles, teams, and business requirements.

Compensation

• Salary: 20,000–23,000 per month, depending on experience and suitability.
• Full‑time employment opportunity in a professional working environment.

For queries, contact: 9205582778.