Technical Support Specialist

TaskUs India Private Limited; Greater Noida; On-site; INR 300,000 - 600,000; Full time

Job summary

TaskUs, Inc. in Noida is seeking a motivated Tier 1 Technical Support Specialist with 1–2 years of hands-on experience in a SaaS or digital product environment. You will resolve complex issues, analyze root causes, and provide expert support for AI product suites and API integrations.

You will mentor junior teammates, collaborate across teams, and contribute to a high-velocity, customer-centric support culture in an onsite Noida setting. Strong communication and analytical skills are essential.

Qualifications

• Minimum of 1–2 years of hands-on technical support experience in a SaaS or digital product environment.
• Strong ability to rapidly acquire, troubleshoot, and document complex technical information.
• Excellent written and verbal communication with the ability to explain complex technical concepts clearly.
• Analytical thinker able to work independently on complex, ambiguous projects.
• Demonstrated interest in AI products and related technologies.

Responsibilities

• Advanced Incident Resolution: analyze, categorize, and provide L1 technical resolution for complex support tickets, including API-related issues and integration failures.
• Root Cause Analysis: document reproducible steps and impact analysis when existing documentation is lacking.
• Expert Support: handle advanced tech-enablement tickets (prompt engineering, SDK integration queries, payload debugging).
• Mentorship & Training: mentor junior T1/T2 teammates on product features and troubleshooting.
• Product Mastery: learn and apply knowledge of Proxima's AI product offerings, APIs, and integration patterns.

Skills

Technical support

DevOps

L2/L3 support

SaaS

AI/ML concepts

Tools

Postman

curl

Splunk

Datadog

ELK Stack

Salesforce

Notion

Intercom

Job description

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Summary:

Highly motivated and technically proficient Tier 1 Technical Support Specialist. Role is ideal for a candidate with at least 1-2 years of technical support or engineering-adjacent experience who can handle complex, technical inquiries related to our cutting-edge AI product suite.

Key Responsibilities:

• Advanced Incident Resolution: Independently analyze, categorize, and provide L1 technical resolution for complex support tickets, requiring deep technical investigation (including API-related issues, integration failures, and performance bottlenecks).


• Root Cause Analysis: Prioritize and elevate critical and frequently arising issues that lack existing technical documentation or require a product fix, documenting the reproducible steps and impact analysis.


• Expert Support: Respond to complex technical and advanced tech-enablement tickets (e.g., advanced prompt engineering, SDK integration queries, and payload debugging)


• Mentorship & Training: Train and mentor junior T1/T2 teammates on advanced product features, troubleshooting methodologies, and new ticket types resulting from product updates.


• Product Mastery: Continuously demonstrate technical mastery of Proxima's rapidly evolving AI product offerings, including underlying models, APIs, and common integration patterns.

Qualifications:

• Experience: Minimum of 1-2 years of hands-on experience in a highly technical support, DevOps, L2/L3 support preferably within a SaaS or digital product environment.


• Technical Aptitude: Proven ability to rapidly acquire, troubleshoot, and document complex technical information, especially related to new technologies (e.g., AI/ML concepts).


• Communication: Exceptional written and verbal communication skills with the ability to explain complex technical concepts clearly to both technical and non-technical audiences.


• Analytical Skills: Demonstrated ability to work independently on complex, ambiguous projects requiring strong analytical skills and critical thinking for technical root cause identification.


• Domain Interest: Strong, demonstrable interest in Artificial Intelligence (AI) products and the adjacent technological ecosystem.

Preferred Technical Qualifications (Good to have)

• API/Integration Proficiency: Hands-on experience debugging RESTful API contacts using tools like Postman, curl, or equivalent, and a strong understanding of HTTP methods, status codes, and headers.


• Scripting/Data Skills: Working proficiency in at least one scripting language (e.g., Python or JavaScript) for data manipulation, log analysis, or automated troubleshooting.


• System/Log Analysis: Proven experience with log aggregation and monitoring tools such as Splunk, Datadog, or equivalent ELK stack components.


• Web/Network Fundamentals: Strong familiarity with Chrome Developer Tools (Network tab debugging), basic networking concepts (DNS, TCP/IP), and data formats like JSON and XML.


• Database Querying: Proficiency with SQL for data extraction and analysis to investigate customer-reported issues.


• Tooling Mastery: Experience administering and utilizing support platforms such as Salesforce, Notion, Intercom, or similar ticketing/knowledge management systems.

Professional Skills

• Analytical and Solution-Oriented Mindset: Focused on deep-dive troubleshooting and presenting evidence-based solutions.


• Adaptability: Proven ability to thrive and pivot quickly in a fast-paced, product-driven environment with continuous releases.


• Collaboration: A committed team player who actively shares knowledge and thrives in a collaborative, high-performing environment.

Work mode : Onsite
Work Location : Noida

How We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works.

TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process.