Desktop Support Engineer 1

Fidelis Corporate Solutions; Mumbai Suburban; On-site; INR 240,000 - 280,000; Full time

Job summary

Tech Mahindra is seeking a motivated Desktop Support Engineer – L1 to join our IT support team in Mumbai. The role involves first-level technical support, troubleshooting desktop and network-related issues, and ensuring smooth day-to-day IT operations.

The candidate should have 0.6 to 2 years of experience in Desktop/IT Support, be comfortable with Face-to-Face interviews, and be available for on-site work at Mumbai location.

Qualifications

• Proficient in Windows OS and desktop troubleshooting.
• Basic networking knowledge: TCP/IP, LAN, WAN, DNS, DHCP, VPN.
• Experience with Active Directory and Microsoft 365 is preferred.
• IT support/helpdesk experience is desirable.

Responsibilities

• Provide L1 desktop and remote support to end users.
• Troubleshoot hardware, software, OS, printer, and network issues.
• Install, configure, maintain, and troubleshoot Windows-based systems.
• Support basic LAN/WAN and network connectivity.

Skills

Windows OS

Desktop Troubleshooting

Networking TCP/IP

Active Directory

Microsoft 365

AWS Cloud

End-user support

Job description

Hiring: Desktop Support Engineer L1

Company: Tech Mahindra
Payroll: Fidelis Technology
Position: Desktop Support Engineer – L1
Experience: 6 Months – 2 Years
Interview Mode: Face-to-Face Only
CTC: 2.6 LPA
Expected In-Hand: Approximately 17,000/month

Interview Venue

Tech Mahindra Business Services
Paradigm Towers, 5th Floor, A Wing
Malad Rajan Pada, Mindspace
Malad West, Mumbai – 400104

Important: Only Face-to-Face interviews will be conducted. No virtual/online interviews.

Job Description

We are looking for a motivated Desktop Support Engineer – L1 to join our IT support team. The candidate will be responsible for providing first-level technical support, troubleshooting desktop and network-related issues, and ensuring smooth day-to-day IT operations.

Key Responsibilities

• Provide L1 desktop and remote support to end users.
• Troubleshoot hardware, software, operating system, printer, and network issues.
• Install, configure, maintain, and troubleshoot Windows-based systems.
• Support basic LAN/WAN and network connectivity issues.
• Perform basic administration and troubleshooting of:
• Active Directory
• DNS
• DHCP
• VPN
• Microsoft 365
• Assist with user account creation, password resets, access issues, and permissions.
• Support and monitor AWS Cloud services related to desktop/IT support.
• Assist with system upgrades, security improvements, backup/disaster recovery activities, and other IT infrastructure tasks.
• Maintain proper documentation of technical issues, troubleshooting steps, and resolutions.
• Escalate complex technical issues to the appropriate L2/L3 teams.
• Follow IT support processes, security policies, and service-level requirements.

Required Skills

• Good knowledge of Windows OS and Desktop Troubleshooting.
• Basic understanding of Networking – TCP/IP, LAN, WAN, DNS, DHCP, VPN.
• Basic knowledge of Active Directory and Microsoft 5.
• Hardware and software troubleshooting experience.
• Good communication and problem-solving skills.
• Ability to provide effective end-user support.
• Basic understanding of AWS Cloud will be an advantage.
• IT support/helpdesk experience is preferred.

Candidate Profile

• Experience: 0.6 to 2 years in Desktop Support / IT Support / Technical Support.
• Candidates should be comfortable working from the Mumbai location.
• Candidates must be available for a Face-to-Face interview.

Compensation

CTC: 2.6 LPA
Approx. In-Hand: 17,000/month

Important

This position requires a Face-to-Face interview. Virtual/online interviews are NOT available.