IT Support Specialist

Oetiker; Mumbai; On-site; INR 360,000 - 600,000; Full time

Job summary

Oetiker in Mumbai is seeking an IT Helpdesk Support Specialist to join our global IT team. You will provide technical support to employees across regions, troubleshoot hardware, software, and network issues, and deliver user training.

This role requires a bachelor’s degree in computer science and 2–3 years of IT support, strong English communication, and proficiency in Windows, Mac OS, Office365, AD, and Azure.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• 2–3 years of IT support and helpdesk experience.
• Strong knowledge of Windows & Mac OS, Office365, AD, and Azure.
• Excellent written and verbal English; multilingual is a plus.

Responsibilities

• Provide onsite IT support to employees locally and across regions.
• Troubleshoot hardware, software, and network issues.
• Document and track requests in the ticketing system.
• Collaborate with IT team to resolve complex issues.
• Deliver end-user training on software and hardware.
• Maintain inventory of hardware and software assets.
• Perform routine maintenance and updates.
• Assist with setup and configuration of new systems.

Skills

Customer support

Communication

Team collaboration

English proficiency

Education

Bachelor’s degree in Computer Science

Tools

Windows OS

Mac OS

Office365

Active Directory

Azure

Job description

Company Description

Oetiker provides customers with the peace of mind that their mission-critical components are reliably connected. We are a global leader in high-end connecting solutions for the vehicle industry and for high-value applications in industrial segments. Our expertise in high-quality connectors and high-performance assembly tools ranges from powertrain and drivetrain applications to medical applications. We offer engineering, prototyping and testing support to quickly create comprehensive solutions for overcoming clamping and connecting challenges. With 1800+employees inmore than30countries and over 75 years of experience, we are the trusted, global, long-term partner for the world’s leading OEMs.

Job Description

We are seeking an IT Helpdesk Support Specialist to join our global team. As a member of our IT support team, you will provide technical support and assistance to our employees across different regions and time zones. You will be responsible for troubleshooting and resolving technical issues related to hardware, software, and network systems, as well as providing training and guidance to end-users.

Key Responsibilities:

• Provide technical support onsite to employees locally and across different regions and time zones.
• Troubleshoot and resolve hardware, software, and network-related technical issues.
• Document and track all support requests and resolutions in the ticketing system.
• Collaborate with other IT support team members to resolve complex technical issues.
• Provide end-user training and guidance on various software and hardware systems.
• Stay up-to-date with the latest technology trends and advancements.
• Maintain an inventory of all hardware and software assets.
• Perform regular maintenance and updates on hardware and software systems.
• Assist with the setup and configuration of new hardware and software systems.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• 2-3years of experience in IT support and helpdesk operations

Additional Information

• Strong knowledge of Windows and Mac OS, Office365, Active Directory, Azure and other IT systems.
• Experience in troubleshooting hardware, software, and network-related issues.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Ability to work with people from diverse cultures and backgrounds.
• Proficiency in written and spoken English is required, and fluency in other languages is a plus.