Information Technology Support Specialist

Opus Fund Services; Mumbai; On-site; INR 350,000 - 520,000; Full time

Job summary

Opus Fund Services in Mumbai seeks an IT Helpdesk professional to provide first-line support for local and remote users, diagnosis of issues, and maintenance of IT systems. You will assist in hardware and software support, document processes, and help ensure continual operation of business applications.

The role requires a BS in IT/CS or equivalent, strong communication, and teamwork, with prior experience supporting 100+ users. On-site deployment and hands-on troubleshooting are essential.

Qualifications

• BS degree in Information Technology, Computer Science or equivalent working experience.
• Good written and verbal communication skills.
• Demonstrated experience working in a team environment.
• Experience supporting 100+ users (locally and remotely).
• Demonstrated experience with Helpdesk support.
• Demonstrated experience with hardware support.

Responsibilities

• Assigning and resolving Helpdesk tickets
• Documenting process improvements and effects
• Support of in-house applications
• Perform first-level diagnosis and troubleshooting support to end-users
• Escalate complex incidents to appropriate support personnel/team
• Maintain inventory of all equipment, software and software licenses
• Assist with onboarding of new users, clients, and/or employees
• Assist with exit process of users
• Install, test and configure new workstations, peripheral equipment and software

Skills

Communication skills

Team collaboration

User support

Problem diagnosis

Remote support

Education

BS in IT / CS

Job description

At Opus, we grow together. Our team of bold thinkers and passionate doers is united by a shared mission to tackle meaningful challenges. Our culture of trust and belonging has earned us the Great Place to Work certification in four countries, based entirely on team feedback. It reflects our commitment to fairness, pride credibility and camaraderie, and reinforces what we believe: when people feel valued, they do their best work.

About the Role

We are seeking a gifted IT professional with the ability to take on tasks quickly and bring them to completion with minimal supervision. This position will primarily support local users and some remote users. The ideal candidate should have demonstrated experience in IT Helpdesk roles.

Description:

• This position’s primary role will be assisting in general IT support for the business. The position assists in providing technical assistance and support related to computer systems, hardware, and/or software.
• Responds to inquiries, runs diagnostic programs, isolates problems, and determines and implements solutions.
• Assists in coordinating the use and continual operation of systems and applications as it relates to Technology.
• Supports and troubleshoots in-house developed applications.
• Produce reports/metrics about health and performance of various IT related systems.
• Provides Helpdesk support to local and remote users.

Responsibilities:

• Assigning and resolving Helpdesk tickets
• Documenting process improvements and effects
• Support of in-house applications
• Perform first-level diagnosis and troubleshooting support to end-users
• Escalate complex incidents to appropriate support personnel/team
• Maintain inventory of all equipment, software and software licenses
• Assist with onboarding of new users, clients, and/or employees
• Assist with exit process of users
• Install, test and configure new workstations, peripheral equipment and software

Skills and Qualifications:

General:

• BS degree in Information Technology, Computer Science or equivalent working experience
• Good written and verbal communication skills
• Demonstrated experience working in a team environment

Helpdesk:

• Experience supporting 100+ users (locally and remotely)
• Demonstrated experience with Helpdesk support
• Demonstrated experience with hardware support