IT Helpdesk Administrator

SIDE; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Medical Insurance (employee + family)

Night shift cab allowance

Job summary

SIDE is seeking a proactive IT Helpdesk Administrator to join our Global IT team in Hyderabad, India. You will provide first and second‑level technical support for end users, ensuring stable operation of IT infrastructure, systems, networks, and cloud services.

Ideal candidates have 1–2 years of enterprise IT support experience or fresh graduates with strong IT fundamentals. Hands‑on Windows, Linux, and macOS skills, plus AD, networking, and cloud familiarity, are valuable.

Qualifications

• 1–2 years of experience in Enterprise IT Support or Helpdesk.
• Fresh graduates with strong IT fundamentals encouraged.
• Hands-on knowledge of Windows, Linux, and macOS.
• Strong troubleshooting skills in Windows, networking, and desktop support.
• Experience with TCP/IP, DNS, DHCP, VLAN, VPN, NAT, ACL.
• Active Directory user management and access administration.
• Exposure to Azure, AWS, and Microsoft 365 preferred.

Responsibilities

• Provide first and second‑level technical support for end users.
• Ensure stable operation of IT infrastructure, systems, networks, and cloud services.
• Engage in a fast-paced enterprise environment with a customer‑first approach.

Skills

Windows OS

Linux OS

macOS

Active Directory

Networking

Troubleshooting

DNS/DHCP

Tools

LibreNMS

Office 365

Azure

AWS

Cisco

Meraki

Windows Server

Job description

We are seeking a proactive and customer-focused IT Helpdesk Administrator to join our Global IT team. The ideal candidate will provide first and second-level technical support for end users, ensuring seamless operation of IT infrastructure, systems, networks, and cloud services. This role requires strong technical expertise, excellent communication skills, and a customer-first approach to resolving technical issues in a fast-paced enterprise environment.

• 1–2 years of experience in an Enterprise IT Support, IT Helpdesk, or Technical Support environment.

• Fresh graduates with strong IT fundamentals and excellent troubleshooting skills are encouraged to apply.
• Basic understanding of IT infrastructure and enterprise support environments.
• Hands‑on knowledge of Windows, Linux, and macOS operating systems.
• Strong troubleshooting skills in Windows, networking, and desktop support.
• Good understanding of TCP/IP, DNS, DHCP, VLAN, VPN, NAT, ACL, and general network troubleshooting.
• Experience with Active Directory, including user account management and access administration.
• Exposure to Microsoft 365 (Office 365), Microsoft Azure, and Amazon Web Services (AWS) is preferred.
• Familiarity with Cisco, Fortinet, and Meraki networking devices is an added advantage.
• Knowledge of Windows Server administration, system patching, and infrastructure monitoring tools (e.g., LibreNMS or similar) is desirable.
• Understanding of information security standards such as ISO 27001, PCI‑DSS, GDPR, and SOX is preferred.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to work independently as well as collaboratively within a globally distributed team.
• Relevant IT certifications (e.g., CompTIA A+/Network+, CCNA, Microsoft, AWS, Azure, Fortinet, or ITIL) will be considered an added advantage.

• Opportunity to work with a global team in a collaborative and inclusive work environment.
• Exposure to enterprise technologies and global IT infrastructure.
• Comprehensive Medical Insurance covering the employee, spouse, and up to two dependent children.
• Company-provided transportation or cab allowance for employees working night shifts.
• A supportive workplace that encourages innovation, teamwork, and continuous improvement.