IT Support Specialist

TaskUs

Gurugram District

On-site

INR 300,000 - 520,000

Full time

3 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

TaskUs in India is hiring an IT Support Specialist to provide frontline technical assistance, respond to user requests, and ensure system integrity across hardware, software, and networks. The role requires a minimum of one year of IT/support experience and a Bachelor's degree in ECE/CS/IT.

Excellent English communication, problem-solving, and documentation skills are essential. You will install, configure, and repair systems, maintain OS patches, manage asset inventory, and contribute to

Qualifications

Bachelor’s degree in ECE / Computer Engineering / CS / IT or related IT course.
Minimum 1 year of relevant IT/support experience.
Knowledge of IT systems: installation, configuration, maintenance and repair.
Excellent English communication skills, both spoken and written.
Strong problem solving, decision making and analytical abilities.
Ability to document problems and solutions for users and technicians.

Responsibilities

Respond to calls and emails from users requesting IT assistance.
Log and track customer/employee queries.
Identify hardware, software, and telecom issues and resolve them.
Test, configure, install, modify, maintain and repair hardware and software.
Assist in user testing during program implementation and maintenance.
Maintain desktop OS patches and document procedures.
Maintain inventory of hardware, peripherals, and software licenses.
Perform scheduled preventive maintenance of computer systems.

Skills

English communication

Time management

Project management

Problem solving

Analytical thinking

Documentation skills

Education

Bachelor's degree in ECE/Computer Engineering/CS/IT or related IT course

Job description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

As an IT Support Specialist, you will:

You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure

Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity.

As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates.

You will assist in conducting user’s application testing during program implementation, migration, and system maintenance.

You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques.

Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems.

Do you have what it takes to become an IT Support Specialist?

Requirements:

At least 1 year minimum experience and a Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course.

Knowledge of I.T. systems and equipment as well as their installation, configuration,

maintenance, and repair; has vast working knowledge of I.T. requirements/demands in

call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving,

decision-making, and analytical skills

Big plus if you are a skilled technical writer - able to document problems and solutions for

customers and other technical support personnel.

You have good time and project management skill

Excellent English communication skills - both spoken and written

You are adaptive to changing work schedules and working hours; excellent customer

orientation and interpersonal, customer care skills

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Digital Customer Experience. Trust & Safety. AI Services.

TaskUs is a leading BPO specializing in digital customer experience, AI services, and risk management, empowering innovative brands to excel through technology and skilled personnel.

Outsourcing and Offshoring Consulting Business Consulting and Services Professional Services

Company size 10,001+ employees

Company type Public company Founded 2008

Total funding $879M Post IPO Debt

Momentum

Team growth

Momentum

Team growth

4% in 12 mo

41,473 employees on LinkedIn

Feb 23 May 26

Employee experience