IT Support Specialist

TaskUs; Haryana; On-site; INR 300,000 - 420,000; Full time

Job summary

TaskUs, a global provider of outsourced digital services, is hiring an IT Support Specialist in India (Haryana). You will handle user queries via phone and email, troubleshoot hardware/software, and ensure system integrity while supporting ongoing program implementations and migrations.

The role requires a minimum of 1 year IT support experience and a Bachelor's degree in IT-related field; strong English communication and problem-solving skills are essential.

Qualifications

• At least 1 year minimum experience in IT/tech support.
• Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or related IT/Computer course.
• Excellent English communication skills (spoken and written).
• Strong problem-solving, decision-making and analytical skills.
• Adaptive to changing work schedules and working hours.
• Big plus if you are a skilled technical writer, able to document problems and solutions.

Responsibilities

• Respond to calls and emails from users requesting assistance; log and record queries.
• Identify hardware, software and telecommunications issues and resolve to maintain data and system integrity.
• Conduct tests, configure, install, modify, maintain, and repair computer hardware, OS, applications, patches and updates.
• Assist in user application testing during program implementation, migration, and system maintenance.
• Maintain desktop system maintenance/upgrades and document procedures for installation and troubleshooting.
• Maintain inventory of computer hardware assets, peripherals, and software licenses; perform scheduled preventive maintenance.

Skills

Problem solving

Time management

English communication

Adaptability

Education

Bachelor's degree in ECE, Computer Engineering, Computer Science, Information Technology, or related IT/Computer course

Job description

Job Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

As An IT Support Specialist, You Will

• You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure
• Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity.
• As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates.
• You will assist in conducting user's application testing during program implementation, migration, and system maintenance.
• You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques.
• Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems.

Do you have what it takes to become an IT Support Specialist?

Requirements

• At least 1 year minimum experience and a Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course.
• Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills
• Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel.
• You have good time and project management skill
• Excellent English communication skills - both spoken and written
• You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills

How We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.